The concierge position requires dedication to always providing superior customer service within a luxury residential setting. The job is often demanding and fast-paced, requiring excellent time management and problem-solving skills.
RESPONSIBILITIES:
- Interacts with residents and guests.
- Has in-depth knowledge of the building and area.
- Monitors and controls access to the property from the main entrance.
- Monitors security cameras frequently and reports any suspicious activity according to front desk procedures.
- Handles resident complaints and assists with problem-solving to the degree possible.
- Assists with timely resolution of housekeeping and maintenance issues.
- Processing incoming and outgoing packages on building link.
- Processing maintenance requests and incident reports on Building Link.
- Coordinates loading dock moving schedule for move-ins and move-outs.
- Prepares daily shift log report as per Building Link.
- Prepares incident reports as needed13.
- Report to the property manager and/or head concierge any resident or guest dissatisfaction.
- Performs other administrative job-related duties as directed