Concierge/Patient Representative
: Job Details :

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Centerserving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Concierge/Patient Representative supporting our Shirley, NY site.Greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answer phones. Responds to any given area if called regarding disruptive patient behavior. Summons police when necessary. Observes patient behavior and makes general rounds of buildings floor by floor. Assists Facilities Staff with ongoing work orders and tasks. Additional responsibilities to include but not limited to properly record outside visitors in log, assist with Health Center deliveries, register patients, and cover lunch breaks as needed. Trained in all aspects of Patient Representatives roles and responsibilities in order to cover shifts as needed. Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. Will also be responsible for all aspects of the registration and appointment process for patients.Essential Duties and Responsibilities:Maintains orderly flow of patients to services and place patients in paperwork during registration processObserve patient behavior and informs Management if patients become disruptiveMakes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift)Assists other facility staff as requestedAble to activate and de-activate the Health Center Alarm System and assume the role of the Fire WardenProperly record outside visitors in logAssist with Health Center supplies deliveriesAssists with daily reception activities and ensuring that all processes needed for patient services are initiatedCommunicates effectively with team members and patients all aspects of serviceResponsible for telephone and mail contact with patientsResponsible for the scheduling of appointments, fee collection, explanation of services and charges for patient servicesDistributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materialsVerifies all insurance and sets fees based on the sliding scale feeMinimum Education Requirement: High School diploma/GEDMinimum Work Related Experience: 2-4 yearsPreferred Specialized Skills and Knowledge: Bilingual in both English and Spanish (orally & written)Job Type: Full-timeSalary: $17.25 - $19.00 per hour