The community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills.
- Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
- Ensures that the reception areas are clean, hospitable, and inviting.
- Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
- Responsible for creation and maintenance of resident face sheets utilizing the Yardi system
- Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident Care
- Inputs all work orders received into the Direct Supply TELS system
- Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions Captain, Director of Maintenance and Executive Director
- Ensures proper Show Ready appearance of all areas listed above.
- Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
- Be able to assist the Dir. of Sales and or/ Sales Counselor with inquiries when necessary
- Offers refreshments to visitors and make them feel welcome and comfortable
- When interacting with residents and/or family members, is mindful of the Residents' Rights to Privacy
- Coordinates appointments for residents requesting transportation, hairdressing, or other services - keeping accurate records pertaining to resident charges for such services
- Collects the residents' mail and prepares it for distribution.
- Performs community mail duties such as receiving and sending packages
- Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
- Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
- Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
- When using a company computer follows company guidelines on proper computer usage
- Dresses professionally and is in uniform.
- Maintains professional decorum at all times.
- The ability to work in a safe and alert manner
- The ability to take ownership for associate's safety and the safety of the residents
- Must disclose any medication that might impair associate's ability to perform the job safely or competently.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)