Concierge (Receptionist)
: Job Details :

Answers incoming calls, both internally and externally, in a warm, pleasant and professional mannerEnsures that all messages are relayed promptly to the intended personMaintains current visitor logGreets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the communityEnsures that the reception areas are clean, hospitable, and inviting.Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobbyResponsible for creation and maintenance of resident face sheets utilizing the Yardi systemInputs resident information for faces and uploads resident photographUpdates information as it changes and ensures updated face sheet is distributed to all appropriate locationsCurrent resident face sheets should be kept in the following locations: Van Book, Resident Medical Record, Business Office File and the Emergency Book 1Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident CareInputs all work orders received into the Direct Supply TELS systemEnsures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions Captain, Director of Maintenance and Executive Director. This includes, but is not limited to: