Location: Rockville,MD, USA
Are you a friendly, detail-oriented professional with exceptional customer service skills? Do you thrive in a fast-paced environment where you can make a positive first impression? We're seeking a dedicated Concierge/Receptionist to join our team at The Village at Rockville!At The Village at Rockville, we believe that exceptional care begins with a warm welcome. We're committed to providing a superior experience for our patients, visitors, and team members from the moment they enter our facility.As our Concierge/Receptionist, you'll be the friendly face and helpful voice that greets our patients and visitors. This role requires a unique blend of customer service excellence, attention to detail, and the ability to multitask efficiently in a dynamic healthcare environment.•Warmly greet and direct patients, visitors, and team members upon arrival•Manage multiple phone lines, answering calls promptly and professionally•Check-in patients, verifying and updating their information in our system•Maintain a clean, organized, and welcoming reception area•Assist with various administrative tasks•Provide general information about our community and services•Handle patient inquiries and concerns with empathy and professionalismRequirements•High school diploma or equivalent; some college education preferred•One-year of experience as administrative support preferred•Previous experience in customer service or healthcare reception•Excellent verbal and written communication skills•Strong organizational abilities and attention to detail•Ability to multitask effectively in a fast-paced environment•Exceptional multitasking skills without compromising on accuracy•Strong problem-solving abilities and a proactive approach to customer service•Flexibility to adapt to changing priorities throughout the day•Commitment to maintaining confidentiality and professionalism at all timesBenefitsExciting Benefits That Make a DifferenceAt National Lutheran Communities & Services, we believe that our team members deserve exceptional rewards for their dedication and hard work. Here's what you can look forward to when you join our mission-driven organization: Competitive salary Next day pay Up to $4,000 in tuition reimbursement annually Qualified employer for Public Service Loan Forgiveness (PSLF) Earn up to 5 weeks of PTO in your first year 403(B) retirement plan with employer matching Medical, dental, and vision plans Life and disability insurance (employer paid) Pet insurance Team member recognition program Discounted team member meals Opportunities for career development A chance to be part of a company that values inclusion and work-life balance Job Type: Full-time - 8am to 8pm., with every other full weekend/holidays