Location: Greensboro,GA, USA
** Concierge - Sporting Desk**
**Job Category****:** Customer Service **Requisition Number****:** CONCI003520 Showing 1 location **Job Details**
**Description**
**DUTIES & RESPONSIBILITIES:**
* Works closely with each Reynolds Lake Oconee departmentto maintain a high level of service.
* Greets and welcomes guests of the Ritz-Carlton
* Provides all pertinent information to assist guests with reservations for Golf, RKOG, Sporting Grounds
* Arranges necessary transportation for guests
* Regular communication with Golf Shops, Sporting Grounds and RKOG
* Works together with the Ritz-Carlton staff to provide the best possible experience for each guest
* Requests approval to fulfill any special requests for guests
* Communicates with each outlet as it relates to same day reservation requests
* Maintains updated information on amenity closings due to maintenance, weather, course closings, outings & scheduled tournaments
* Arranges for delivery of hotel guests golf bags or any necessary tools for their Reynolds experience
**SAFETY RESPONSIBILITIES & REQUIREMENTS:**
* Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
* Takes personal responsibility for safety every day.
**QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:**
* Strong knowledge of high touch customer service, interpersonal skills
* 2 years office-related & customer service experience.
* Deep knowledge and understanding of Reynolds and familiarity with the amenities to which they will be responsible for selling.
* Knowledge of the hospitality industry is preferred.
* Intermediate computer skills using Microsoft Word & Excel.
* Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
* Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with guests.
* Ability to handle multiple guest while maintaining a calm demeanor.
* Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.
**Skills**
**Required**
**Service Oriented** *Advanced* **Problem Solving** *Advanced* **MS Word** *Advanced* **MS Excel** *Advanced* **Communication Verbal / Written** *Advanced* **Interpersonal Skills** *Advanced* **Preferred**
**Multitasking** *Advanced* **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**
**Experience**