Company OverviewGolightly is a Members only private social club located in the 22-story Htel Swexan in the heart of Dallas. Intimate, immersive, and transportive, the Club has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.SummaryThe Concierge Supervisor will report to the Director of Membership and supervise the Golightly concierge team. They will possess a positive attitude, collaborative management style, and be focused on delivering exceptional customer service.The concierge team promotes professionalism, assistance, and 5-star hospitality to Members and guests throughout the Membership Club and amenities. The concierge team embodies Golightly's culture and values by contributing an overall pleasant customer experience to increase the Club's reputation and ensure sustainable growth and retention of memberships.Job Responsibilities
- Supervises concierge team, Membership front desk and check-in process
- Establishes and executes first impression procedures
- Ensures all patrons are abiding by the Club bylaws
- Provides appropriate assistance as needed to Members and their guests in an expedient and professional manner
- Prepare logs and reports as required
- Manages constant and consistent requirements of the Member Journey throughout the Club and Membership amenities
- Uses proper telephone skills and oversees dining reservation operating procedures
- Ensures any concerns are handled, documented and reported appropriately
Qualifications
- Ability to speak English fluently and clearly
- Excellent oral and written communication skills
- Energetic and positive
- Team oriented
- Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
- Proficient in MS Office with the ability to learn new applications independently
- Dedicated to going above and beyond to ensure the best customer service and experience