Company Overview: Since 1968, The Village Dallas has been a landmark in the Dallas community, known for its expansive multi-family residences and dynamic living experience. With 7,253 residential units across 18 unique neighborhoods, The Village has become a symbol of luxury, convenience, and community living. In 2021, The Village Dallas expanded into a lifestyle destination, offering residents and visitors a downtown experience on the property. From five-star restaurants and boutique shopping to fitness centers, spas, and year-round events, The Village Dallas embodies resort-style living in the heart of the city - where lifestyle meets convenience.
Position Overview: As a Concierge at The Village Dallas, your primary role is to deliver a personalized, high-touch experience for residents, guests, and visitors, embodying the elegance and convenience of resort-style living. You will act as a liaison between the property's services and the needs of its clientele, facilitating everything from dining reservations and event bookings to transportation arrangements and lifestyle services. Your in-depth knowledge of the property's amenities, events, and the local Dallas area will ensure a seamless, elevated experience for all.
Key Responsibilities:1. Resident & Guest Experience: - Act as the primary point of contact for residents, hotel guests, and visitors, providing a warm, welcoming, and professional experience from first interaction to final farewell.
- Greet guests upon arrival and assist with any immediate needs, including parking arrangements, luggage assistance, and property navigation.
- Anticipate resident and guest needs by understanding preferences, proactively offering services, and providing personalized recommendations.
2. Reservations & Bookings: - Coordinate reservations for The Village's wide array of amenities, including restaurants, beauty salon services, gym sessions, spa treatments, poolside cabanas, and private event spaces.
- Facilitate external services such as transportation, dry cleaning, pet services, and private dining, ensuring that all bookings meet the highest standards.
- Maintain accurate records of all resident and guest requests, ensuring timely follow-up and attention to detail.
3. Event Coordination & Promotions: - Assist in planning, promoting, and executing The Village's on-property events, including seasonal pool parties, fitness challenges, wine tastings, and community socials.
- Provide residents and guests with timely information about upcoming events, promotions, and activities across the property.
- Assist with securing VIP access or special accommodations for residents and guests during events, ensuring an enhanced experience.
4. Local Expertise & Recommendations: - Serve as a local expert for residents and guests, offering personalized recommendations on dining, shopping, entertainment, and cultural experiences in the Dallas area.
- Build relationships with local vendors and service providers to offer unique experiences, special discounts, or exclusive access to residents and guests.
5. Guest & Resident Relations: - Handle all inquiries, complaints, or concerns with professionalism and care. Work to resolve issues promptly, escalating to the Guest Services Manager when necessary.
- Build and maintain long-term relationships with residents, anticipating their needs and exceeding expectations on each interaction.
6. Communication & Collaboration: - Collaborate closely with other departments (restaurants, hotel, fitness, spa, etc.) to ensure that resident and guest needs are met in a timely and efficient manner.
- Maintain consistent communication with the property management team, keeping them informed of any concerns, suggestions, or notable experiences that may require attention.
- Answer phone calls, emails, and in-person inquiries, offering exceptional customer service and immediate assistance.
7. Property & Service Knowledge: - Maintain thorough knowledge of all services, amenities, and events available at The Village Dallas, as well as the surrounding community.
- Stay up to date with seasonal changes, property renovations, new restaurant openings, and any other developments to provide current and relevant information to guests and residents.
- Conduct regular property tours for prospective residents, VIP guests, and visitors, highlighting key features of the community.
8. Administrative Support: - Maintain concierge records, ensuring that all resident and guest preferences, services rendered, and follow-up actions are accurately logged and updated.
- Assist in compiling reports on resident satisfaction, service usage, and event attendance to continually improve the concierge offering.
- Ensure the concierge desk and common areas remain clean, organized, and welcoming at all times.
Key Qualifications: - Experience: Minimum 2 years of experience in luxury hospitality, concierge, or guest services, preferably in a high-end residential or hotel setting.
- Customer Service Excellence: Strong customer service skills with a focus on personalized, detail-oriented service. Ability to maintain professionalism and composure in fast-paced environments.
- Communication: Excellent verbal and written communication skills. Bilingual skills (Spanish or other languages) are a plus but not required.
- Knowledge: Strong familiarity with Dallas, its cultural and entertainment scene, and luxury service providers. A solid understanding of the needs and expectations of a high-end clientele.
- Technology: Proficient in concierge and property management software systems. Comfortable using email, online booking platforms, and other digital communication tools.
- Problem-Solving: Strong decision-making and problem-solving abilities, with the ability to anticipate challenges and proactively address them.
- Teamwork: Ability to work collaboratively with various teams across departments while maintaining a guest-centric approach.
- Flexibility: Availability to work flexible hours, including evenings, weekends, and holidays as required by the needs of the community.
Working Conditions: - Indoor environment with occasional outdoor responsibilities during events or for assisting with transportation services.
- Standing, walking, and interacting with guests for extended periods.
Hours of Work: - Full-Time Position: 40 hours per week. Shifts will vary based on community needs, with availability required for mornings, evenings, weekends, and holidays. Typical shifts range from 8-hour shifts between 7 AM and 11 PM but may extend during special events or peak times.
Benefits: - Health & Wellness: Comprehensive medical, dental, and vision insurance for full-time employees.
- Paid Time Off: Vacation days, sick leave, and paid holidays.
- Retirement: 401(k) retirement savings plan with employer matching.
- Wellness Programs: Access to on-site fitness centers, wellness programs and health resources.
- Training & Development: Opportunities for ongoing professional development and training to enhance skills and advance in the company.
Why Join The Village Dallas?What truly makes The Village Dallas special is the people who live and work here. Over the years, our team has built a unique, vibrant community, and we continue to grow with exciting opportunities around every corner. Do you have big dreams? So do we. At The Village, we are committed to investing in our people and helping to cultivate talent, no matter where your goals may lead you.We're always on the lookout for individuals who bring positivity and passion to the table. People who love nature, people who support and inspire others, and people who thrive in a community-driven environment are the true heart of The Village. It's our team that makes this place extraordinary.
Unmatched Perks:To show our appreciation to our incredible team, we offer benefits that are truly unparalleled. When you join The Village Dallas, you won't just be getting a job-you'll be gaining access to some amazing perks:
- Exclusive Discounts: Enjoy employee discounts at all of The Village's venues, from our premier restaurants to spa treatments and more.
- Village Country Club Membership: Gain access to The Village Country Club, including its restaurant, pools, sports facilities, and social events, making work-life balance a breeze.
- Fitness Perks: Free membership to The Village Fit, our 32,000 square-foot state-of-the-art fitness center, so you can stay active and healthy.
- Comprehensive Benefits: We offer a 401(k) retirement savings plan with employer matching, medical, dental, and vision insurance to support your health and future.
- Career Growth: We're dedicated to helping you reach your professional goals, with continuous opportunities for learning, development, and internal advancement.
At The Village Dallas, you'll find more than just a workplace-you'll find a place where your passion, creativity, and ambition can flourish. Join us and be part of a community where people inspire one another, and where career dreams come true.