Location: all cities,NH, USA
Job Duties
To understand and observe all of Carroll Concrete Co./Newport Sand & Gravel Co., Inc.'s policies and procedures including but not limited to the Employee Handbook, Training Manual, SAFE Policy, Safety Manual and Drug Free Workplace Manual.
Summary
Responsible for working with contractors/customers to record and schedule concrete deliveries throughout New Hampshire and Vermont. The role requires exceptional communication and the ability to work in a fast-paced work environment. This role acts as the primary liaison between drivers, plant managers, sales, quality control, and management. A background working in construction or transportation is preferred, but we are willing to train the right candidate. Come join a family-owned company that prides itself on creating a cohesive, team environment, while providing the best customer service possible.
Essential Functions
* Answer multi-line phone system and interact with customers to provide information about our products and services.
* Proficiency entering customer order information while actively talking to contractors/customers on the phone. Accuracy while handling detailed order instructions, while maintaining a high level of customer service in frequent high-pressure situations.
* Ability to transition between calls efficiently and professionally.
* Accuracy, attention to detail plus the ability to multi-task, must have the ability to work in a fast-paced environment.
* Complete all paperwork in its entirety and forward as applicable.
* Provides accurate directions to jobsites to drivers over radio, or through the GPS software.
* Advise Dispatch Manager of customer and employee concerns and complaints.
* Must exercise discretion, this position requires the handling of confidential information.
* Always represent the company in a professional and courteous manner.
* Other duties and tasks as assigned.
Desired Qualifications
Education: High School Diploma and equivalent work experience
Skills:
* Must be reliable, team oriented, exceptional communicator, patient/calm, understanding, professional, and be an independent/decision maker.
* Must possess excellent reading (including map reading), writing and math skills.
* Must possess exceptional phone and computer operating skills (windows applications).
* Must possess exceptional analytical and problem-solving skills.
Experience:
* 5 years customer service experience preferred, with similar responsibilities.
* Construction or transportation background is desired.
Restrictions:
* Perform multiple tasks under stressful situations while maintaining a level of professionalism.
* Must be able to work flexible hours at the start and end of each day - depending on delivery schedules and demand for concrete.
* Must be able to quickly adapt to changes and be capable of making decisions while under pressure.
Other Comments:
Part of the Concrete Logistics Coordinator job duties will be other tasks/duties as assigned or as necessary.
This job description, as written for the position of Concrete Logistics Coordinator for Carroll Concrete Company/ Newport Sand & Gravel Co., Inc. is an accurate reflection of the essential job functions for this position. Subject to change without notice at Carroll Concrete Company's discretion.