Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Condition Monitoring Advisor, you will aggregate, correlate, and create Caterpillar customer and dealer recommendations using the five elements of condition monitoring to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will enhance customer loyalty, increase enterprise market share, and grow parts and service sales while reducing customer costs through equipment management efficiency. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can't wait for you to join the team! What you will do:
- Aggregate and correlate the five elements of condition monitoring, where all are available.
- Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements.
- Monitors up to 300 PL-assets OR 60 VIMS-assets OR a combination of both.
- Provides equipment recommendations to Caterpillar dealers and customers.
- Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
- Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.
- Identify and apply the use of analytics to promote uptime, serve the needs of the customer and accelerate issue identification.
- Provides information for equipment management lead tracking and resolution.
- Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis.
- Facilitates ongoing customer meetings with Caterpillar dealers, product groups, JSS and others as needed.
- Communicates verbal recommendations as required to customers and their Caterpillar dealers.
- Builds collaborative relationships & acts as a consultant with equipment management personnel.
What skills you will have: Service Excellence: Extensive experience in product support and engineering fields, with proven on-machine troubleshooting skills . Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Customer Focus: Strong customer service/contact experience, communication, and organizational skills are essential to success in this position. Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: The position requires initiative and the ability to resolve issues either individually or through appropriate team guidance. Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Top Candidate will also have: Bachelor's degree in engineering, business, marketing, or equivalent application experience. Working knowledge of engines, power trains, hydraulic systems, Product Link™, VIMS, the inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired. Additional Information: The primary location for this position is Peoria, IL, or Tucson, AZ. Domestic relocation assistance is not available. This position may require 10% travel. Sponsorship is not available. What you will get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides: • Competitive Base Salary • Annual incentive bonus plan* • Medical, dental, and vision coverage • Paid time off plan (Vacation, Holiday, Volunteer, Etc.) • 401k savings plan • Health savings account (HSA) • Flexible spending accounts (FSAs) • Short and long-term disability coverage • Life Insurance • Paid parental leave • Healthy Lifestyle Programs • Employee Assistance Programs • Voluntary Benefits (Ex. Accident, Identity Theft Protection) *Subject to annual eligibility and incentive plan guidelines. Final details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: September 11, 2024 - September 29, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community .PandoLogic. Category: General