Conduent Remote Healthcare Customer Service Representative
: Job Details :

Conduent Remote Healthcare Customer Service Representative

August 18, 2024

Remote Call Center Representative

Pay Rate is $16.00 an hour

Training: 10 Weeks

Hours of Operation: Monday-Sunday 7:30AM – 11:00PM EST.

Would you enjoy being part of a team that makes a difference in people's lives & do you love helping people solve complex problems and delivering solutions?

Conduent has plenty of growth opportunities within the healthcare team, health benefits for you and your family including medical, dental, and vision, paid time off after 180 days of employment, and we also provide you with computer equipment.

Join our Remote Call Center Representative Team!

Responsibilities for Remote Call Center Representative:

• Manage a steady volume of incoming calls regarding Benefits from members, providers & employer groups. Explain and clarify plans' policies and procedures.
• Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system.
• Investigate verbal complaints concerning billing, claims or service rendered. Escalate complaints of service failures to designated departments for investigation.
• Maintain current knowledge of Member Services policies and procedures.
• Perform other work-related duties as assigned.

Requirements for Remote Call Center Representative:

We're looking for people with a passion for helping others, natural empathy, and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

• Ability to successfully complete customer service assessment & typing test.
• Must be US Citizen
• High school diploma, GED or college degree.
• Ability to successfully complete a mandatory paid training program with 100% attendance.
• Successful completion of background check is required for this position.
• At least 1 year of Call Center experience preferred.
• 1 year of face-to-face customer service experience.
• Knowledge of and prior experience in Dental, Medical or Managed Care industry is preferred.
• Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.
• Proficiency in Microsoft Word, Microsoft Outlook and Internet Explorer.
• Strong communication skills over the phone.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Must have a distraction-free and secure work environment.

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.#J-18808-LjbffrRemote working/work at home options are available for this role.