Conference & Event Services Customer Service Specialist - Student Specialist
: Job Details :

Job TitleConference & Event Services Customer Service Specialist - Student SpecialistDepartment Conference Services Management JMWorker TypeStudent (Fixed Term)Pay InformationFor hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.Duration of AppointmentMay 17th, 2025 - August 10th 2025Maximum Scheduled Weekly Hours25Job Description SummaryProvide excellent customer service to guests assembled with us for conferences and workshops. Duties similar to those of a hotel front desk attendant. Welcome guests, Check in and Check out guests in summer housing, provide customer service support as needed.Job DescriptionEssential Duties

• Maintain a polished appearance and professional demeanor. Be punctual for scheduled shifts. Once scheduled, you are responsible for either working the shift or finding an approved substitute. Communicate changes in your availability and requested days off, following deadlines.Thoroughly and concisely communicate information to guests and other staff members. Limit distractions when working, including visitors to your work area and phone/computer distractions.Provide excellent customer service to guests assembled with us for conferences and workshops. Provide information to guests surrounding their conference arrangements, Miami University and Oxford, Ohio. Follow established procedures to check guests in and out of their residence hall rooms, ensuring that security and safety measures are performed when distributing and collecting guest room keys. Properly record information on housing roster and key reportsCommunicate information through the log book from one shift to the next. Communicate information with the Conference Service Staff and Residence Hall Housekeeping Staff.

Required Knowledge, Skills, and Abilities

• Have the willingness to help out when unexpected needs arise.
• Prior customer service or conference experience is preferred.

Additional Position Information (if applicable)Required Application DocumentsResumeReferencesPosting Contact InformationAlicia Rizzo ...@miamioh.eduAdditional InformationA criminal background check may be required. All campuses are smoke- and tobacco-free campuses.This organization participates in E-Verify.Reasonable AccommodationsRequests for reasonable accommodations for disabilities related to employment should be directed to ...@miamioh.edu or 513-###-####. Questions and follow-ups regarding requests should also be directed here.Diversity StatementMiami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on Miami University's diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage. For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.Equal Opportunity/Affirmative Action StatementMiami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ...@miamioh.edu or 513-###-####.Clery ActAs part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-###-####.Labor Law Posters for ApplicantsPlease visit our Labor Law Posters webpage to access all relevant and applicable labor law information.