Overview:
Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Conference Services Manager to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. As the Conference Services Manager, you will be an integral member of the team that leads the pre-opening efforts and stewards the dynamic relationships across all key stakeholders including, Ownership, CoralTree Hospitality and Asset Management to ensure strategic alignment towards the hotel opening and beyond. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.
Responsibilities:
- Responsible for the deployment of departmental actions and conference services strategies to meet team and company goals and for the internal and external communications required to deliver excellent guest service and satisfaction.
- Escort clients through the property and highlight features of facility as well as available services.
- Meet with clients to work out the details of their functions to include pre-event planning visits.
- Meet and greet clients on event dates and supervise as needed.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day and maintain positive guest relations at all times.
- Monitor guest reactions and confer with service staff to ensure guest satisfaction and contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
- General knowledge of conference technology and audio visual needs.
- Keep updated on current sales trends within the market and the competitive set.
- Upsell food & beverage, services and experiences to clients to help them achieve their vision for their event.
- Review team's request to block space to ensure that appropriate space is blocked to accommodate the group's requirements and to maximize labor costs.
- Check that functions are properly staffed to provide the required standard of service.
- Meet daily with team to review status of business, schedules, priority assignments, bookings and all information pertinent to the department operation.
- Conduct or attend daily Banquet Event Order review meetings; resolve any discrepancies.
- Conduct pre-conference meetings as required.
- Conduct post-conference meetings and summarize any wins, challenges or opportunities with the team.
- Send post-event surveys to clients for open feedback.
Qualifications:
- College degree preferred, preferably with a Bachelor's Degree or equivalent experience.
- Three (3) to four (4) years previous Conference/Convention Services Manager or Event Planning Manager experience.
- Experience in a comparable AAA Four Diamond/Four Star hotel or higher is highly desired.
- General knowledge of conference technology and audio-visual needs.
- Knowledge of menu development.
- Must be able to understand, speak, read, and write in the basic English language.
- Familiarity with Sales and Marketing tools.
- Salesforce/Delphi experience preferred.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
- An employee assistance program.
- Paid time off/sick time.
- Participation in a 401(k) plan with a company match.
- Complimentary team member meals.
- Complimentary room nights at CoralTree Hospitality managed properties.
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
Salary range: $61,000 - $69,000/yr. + bonus
Application deadline: This job posting will close on 9/5/2024 or until the position has been filled.
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