Location: Sterling,VA, USA
Overview
As a Configuration Center Technician, you will serve as a key contributor to the configuration team by performing onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services.
Responsibilities
CORPORATE VALUES
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
YOUR IMPACT
The essential functions of this position include:
* Perform basic hardware configuration on routers and switches
* Provide remote access to other ePlus engineers and/or customers as needed
* Apply asset tags to devices and record data into spreadsheets
* Install hardware into a cabinet, following detailed rack elevation diagrams
* Follow cabling diagrams, installing network cables from servers to top of rack switches
* Perform imaging services of desktops and laptops
* Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
* Understand the different types of network cables and power cables
* Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
* Serve the customer to ePlus' standards
* Organized and responsive to both customer facing emails and internally within ePlus
* Work towards achieving industry-specific certifications: i.e. MCP, CCNA
QUALIFICATIONS
* High School degree with 3-5yrs experience
* Bachelor's degree in technical field preferred, with 2-4 years of hands-on experience in IT
* Industry certifications i.e.: MCP, CCNA, Network+
* Excellent customer service skills both on phone and in-person
* Professional demeanor and good communication skills
* Ability to think and come up with solutions quickly
* Must be fully knowledgeable and able to diagnose, install and repair two or more of the following technologies:
* PC Imaging solutions
* Networking
* Security
* Blade server technology
* Virtualization
POSITION SPECIFICS
The base salary range for this position at commencement of employment is expected to be between $20.00 and $23.00 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
PHYSICAL REQUIREMENTS
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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