Location: Langley,OK, USA
**CONSTITUENT SERVICES REPRESENTATIVE I**
Location: Head Office in Langley, BC
Employment status: Permanent Full-Time (40 hrs/week)
Position open until posting expires
Start date: As soon as possible - August 2021
Named one of the Best Christian Workplaces in Canada, Focus on the Family Canada is a dynamic and growing organization. We are seeking an individual with an outgoing personality and excellent communication skills who desires an opportunity within a fast-paced environment. A strong ability to relate to people and connect them to the ministry is required.
****About the Position****
This key role works with our donor relations team to express our thanks and connect with donors who have made a recent donation. This position requires the team member to make phone calls and interact with donors while being attentive to details, maintaining a positive attitude and providing excellent customer service. As needed, this team member will pray with people on the phone for the requests they have, as well as connecting them with ministry resources related to their situation.
Key responsibilities include:
* Outbound customer service calls
* Taking prayer requests and occasionally praying with callers on the phone
* Updating and maintaining accurate donor records in our database
* Documenting phone calls and their outcome in our database
* Assisting with the monthly donor program administration
* Working with online customers by responding to live chat messages
* Being knowledgeable of Focus products, services and events; making recommendations as needed
* Supporting inbound phone coverage for order and donation processing during busy periods
* Providing occasional coverage in our reception and resource centre
****About You****
As the ideal candidate, you have a high school diploma, or equivalent, and customer service experience. Strong organizational and task management skills, with a respect for timelines and deadlines and the ability to prioritize tasks are critical to success in this role. Must have a high attention to detail, strong oral communication skills and be fluent in English. You have a demonstrated aptitude for learning new software, the ability to type at a reasonable speed (about 40+ wpm) and are comfortable talking on the phone for extended periods of time. You are self-motivated with a willingness to be held accountable to weekly targets. A willingness to work a flexible schedule as needed is an asset, not including evenings or weekends.
Above all, this important role requires an individual who maintains a consistent witness for Jesus Christ and a courteous, Christlike attitude in dealing with people within and outside Focus on the Family Canada by adhering to our Standards of Moral Conduct and Statement of Faith. To apply, please submit your cover letter and resume by July 16, 2021, at or by email to ...@fotf.ca.