Location: Paris,TX, USA
Company:
Mercer
Description:
We are seeking a talented individual to join our Global Benefits Management team at Mercer. This role will be based in Paris. This is a hybrid role.
The purpose of this role is to provide implementation and ongoing support/advice to new and existing GBM clients, as well as internal parties by serving as a Consultant and business process subject matter expert. Responsibilities include executing account management as part of a client delivery team, proactively assessing and addressing client and business needs.
We will count on you to:
* Support the execution of client benefit strategy and ensure client satisfaction with underlying services
* Serve as the day-to-day point of contact for multinational clients, as well as internal parties such as brokers, on client deliverables and educate them on best practices
* On-board and implement new GBM clients
* Conduct regular status update calls with clients
* Work closely with admin team on client's projects
* Report and explain policy data as well as policy renewal outcomes to your global or regional client contacts
* Serve as a subject matter expert for all operational processes (implementation, ongoing, and renewals)
* Receive inbound inquiries from clients and brokers in need of solution assistance
What you need to have:
* Client facing experience
* Project management and organizational skills with the ability to prioritize and manage multiple projects simultaneously
* Ability to build and sustain strong relationships with clients and internal stakeholders
* Excellent command of spoken and written French and English
* Strong communication and presentation skills
* Proficient with MS Office and general ease with different systems
What makes you stand out:
* Knowledge and experience in employee benefits
* Team player
* Good analytical skills and strong attention to details
Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.