Location: Manchester,KY, USA
All the benefits and perks you need for you and your family:
Our promise to you:
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Part Time
Shift : 24
Location: 210 Marie Langdon Drive, Manchester, KY 40962
The community youll be caring for: AdventHealth Manchester
Surrounded by beautiful forests and wildlife
Known as The Gateway To The Redbud Capital of Kentucky
Enjoy 3,150 acres of off-roading trails
Home to the historical swinging bridges of Clay County
Rich Appalachian history and culture
Declared Elk Capital of the East
Over 600 miles of trails provided by the Daniel Boone National Forest
The role youll contribute:
General Duties:
Proactively seeks assistance to improve any responsibilities assigned to their role
Accountable for maintaining a working relationship with clinical partners to ensure open
communications between clinical, ancillary, and patient access departments, which enhances the
patient experience
Provides timely and continual coverage of assigned work area in order to offer prompt patient service
and availability for all clinical partner registration needs. Arranges relief coverage during extended
time away from assigned registration area
Meets and exceeds productivity standards determined by department leadership
Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department
needs. Exhibits effective time management skills by monitoring time and attendance to limit use of
unauthorized overtime
If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full
shifts, breaks, and any scheduled/ unscheduled coverage requirements
If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering
phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and
communicating effectively with clinical areas to ensure code coverage. If applicable to facility,
knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge
of security protocol
Actively attends department meetings and promotes positive dialogue within the team
Insurance Verification/Authorization:
Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify
insurance eligibility and benefits and determine extent of coverage within established timeframe
before scheduled appointments and during or after care for unscheduled patients
Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS)
standards and communicates relevant coverage/eligibility information to the patient. Alerts physician
offices to issues with verifying insurance
Obtains pre-authorizations from third-party payers in accordance with payer requirements and within
established timeframe before scheduled appointments and during or after care for unscheduled
patients. Accurately enters required authorization information in AdventHealth systems to include
length of authorization, total number of visits, and/or units of medication
Obtains PCP referrals when applicable
Alerts physician offices to issues with obtaining pre-authorizations. Conducts diligent follow-up on
missing or incomplete pre-authorizations with third-party payers to minimize authorization related
denials through phone calls, emails, faxes, and payer websites, updating documentation as needed
Submits notice of admissions when requested by facility
Corrects demographic, insurance, or authorization related errors and pre-bill edits
Meets or exceeds accuracy standards and ensures integrity of patient accounts by working error
reports as requested by leadership and entering appropriate and accurate data
Patient Data Collection:
Minimizes duplication of medical records by using problem-solving skills to verify patient identity
through demographic details
Registers patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day
surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy
Responsible for registering patients by obtaining critical demographic elements from patients (e.g.,
name, date of birth, etc.)
Confirms whether patients are insured and, if so, gathers details (e.g., insurer name, plan subscriber)
Performs Medicare compliance review on all applicable Medicare accounts in order to determine
coverage. Identifies patients who may need Medicare Advance Beneficiary Notices of Noncoverage
(ABNs). Issues ABN forms as needed
Performs eligibility check on all Medicare inpatients to determine HMO status and available days.
Communicates any outstanding issues with Financial Counselors and/or case management staff
Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries
Properly identifies patients, ensures armband accuracy, inputs demographics information, and secures
the required forms to ensure compliance with regulatory policies
Ensures patient accounts are assigned the appropriate payor plans
Ensures all financial assessments, eligibility, and benefits are updated and thorough to support post
care financial needs. Uses utmost caution that obtained benefits, authorizations, and pre-certifications
are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and
thorough knowledge of utilizing online eligibility pre-certification tools made available
Delivers excellent customer service by contacting patients to inform them of authorization delays 48
hours prior to their date of service and answers all questions and concerns patients may have
regarding authorization status
Ensures consistent monitoring of interdepartmental tracking tools to proactively identify patients that
require registration to be completed.
Thoroughly documents all conversations with patients and insurance representatives - including payer
decisions, collection attempts, and payment plan arrangements
Coordinates with case management staff as necessary (e.g., when pre-authorization cannot be
obtained for an inpatient stay)
Ensures patients have logistical information necessary to receive their services (e.g., appointment and
time, directions to facility)
Payment Management:
Creates accurate estimates to maximize up-front cash collections and adds collections documentation
where required
Calculates patients co-pays, deductibles, and co-insurance. Provides patients with personalized
estimates of their financial responsibility based on their insurance coverage or eligibility for
government programs prior to service for both inpatient and outpatient services
Advises patients of expected costs and collects payments or makes appropriate payment agreements
in adherence to the AdventHealth TOS Collection Policy
Attempts to collect patient cost-sharing amounts (e.g., co-pays, deductibles) and outstanding balances
before service. Establishes payment plan arrangements for patients per established AdventHealth
policy; clearly communicates due dates and amount of each installment. Collects payment plan
installments, out-of-pocket costs, outstanding previous balances, and any other applicable amount
from patients per policy. Informs patients of any convenient payment options (e.g., portal, mobile
apps) and follows deferral procedure as required
Connects patients with financial counseling or Medicaid eligibility vendor as appropriate
Contacts patient to advise them of possible financial responsibility and connects them with a financial
counselor if necessary
Performs cashiering functions such as collections and cash reconciliation with accuracy in support of
the pre-established legal and financial guidelines of AdventHealth when required
Discusses financial arrangements for newborn(s), informs patient of the timeframe for enrolling a
newborn in coverage, provides any documentation or guidance for the patient to enroll their child
prior to or after the anticipated delivery date, and communicates appropriate information to
registration staff as needed
Qualifications
EDUCATION AND EXPERIENCE PREFERRED:
One year of relevant healthcare experience
Prior collections experience
One year of customer service experience
One year of direct Patient Access experience
Associates degree
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Financial Services
Organization: AdventHealth Manchester
Schedule: Part-time
Shift: 1 - Day
Req ID: 24026729
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.