Location: State College,PA, USA
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
To assist members and reduce delinquency and charge offs for delinquent consumer loans in accordance with current credit union policies and procedures and in compliance with all collection- related laws and regulations in a fast paced, call center environment. Consumer Debt Collectors resolve or prevent further delinquency and charge off of accounts by contacting and working with members and if necessary perform functions related to the removal of services and charging off loan balances. This position also includes supporting auto collection efforts as needed, share collections, judgments, writs, sheriff sales, charge off collection, assessment of vender performance, disability claims and other administrative support.
Schedule: Monday - Friday 10a-6p with every other Saturday 8a-4p.
This position will be a hybrid model of both in person and remote with the minimum onsite expectation of 20%, or as needed.
In this position, you will
* Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls. Processes legal collections work. Remains proficient in various areas of collections.
* Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures. Analyzes and maintains past-due consumer loans to prevent further delinquency. Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments.
* Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
* Vendor Interaction: Ensures satisfactory work production with third-party vendors.
* Training and Development: Assist in training new staff.
* Other duties as assigned.
Qualifications: Required & Prefer
GED, High School
Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job.
Physical Demands and Sensory Abilities:
Repetitive movement of hands and fingers (e.g. typing, writing).
Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area).
Sitting for long periods of time (e.g. at a desk, in meetings).
Ability to reach above, at, and below the waist.
Ability to reach above, at, and below shoulder level.
Occasional bending, kneeling, stooping and/or squatting.
Visual acuity.
Auditory acuity.
LI-Hybrid