Location: Baltimore,MD, USA
COMPANY SUMMARY
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
POSITION SUMMARY
Under moderate supervision, this individual performs clerical tasks efficiently to service existing consumer loans including but not limited to: vehicle title collection and tracking, collateral protection insurance, loan payoffs, scanning and filing loan documents, and servicing member's existing loan products. Assists Branches, Call Center, Operations, Collection departments, and members with loan servicing issues. Conducts research to resolve member issues. Once loans are funded, completes quality control reviews for completeness, accuracy, and compliance standards.
EDUCATION
* High School Diploma (general studies) Required
* General Education Degree (GED) In Lieu of H.S. Diploma
EXPERIENCE
* Two (2) to Three (3) years of Financial Services experience - Preferred
* One (1) year of Member Service experience - Required
QUALIFICATIONS AND/OR ADDITIONAL FUNCTIONS
* Adherence to BSA, Privacy Act & Elder Abuse reporting is a REQUIREMENT.
* Proficient written and oral communication skills.
* Ability to Learn and Apply Procedures.
ADDITIONAL REQUIREMENTS
Must be proficient with Microsoft Office products including but not limited to: Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Core hours of operation are Monday - Friday, 8:00 am 4:40 pm.
Must be flexible with work hours and may be required at certain times of the year to work some evening and weekend hours.
COMPENSATION
Salary Range per hour, depending on experience and qualifications
* $16.36 - $24.13
BENEFITS at MECU CREDIT UNION
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
* Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
* 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
* Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
* Tuition Assistance: Continue your education and professional development with our tuition assistance program.
* Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
* Parking Discounts: Enjoy discounted parking to make commuting easier.
* Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
* Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
Join MECU and enjoy benefits that truly support you and your family.
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.