Consumer Loan Specialist
: Job Details :

Job DescriptionJob Function/Purpose:The Customer Relations Department is responsible for ensuring a positive, memorable customer experience to all customers as the point of contact and continuing throughout the follow-up and resolution processes. Consumer Loan Specialist promptly and courteously answers all incoming phone calls. Specialists resolve customer complaints by listening to determine the cause of the problem; select and explain the best solution to solve the issue; follow-up to ensure resolution and customer satisfaction. Specialists complete and review daily, weekly, and monthly reports ensure completion of tasks and maintain regulatory compliance.Qualifications:*High School diploma or GED required; college degree preferred in a business related field*Minimum of 1 year previous Customer Service experience required*1 year Mortgage Servicing or Banking experience preferred*Knowledge of loan documents preferred*Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment *Ability to work independently with minimal supervision in a team setting is required*Must have excellent telephone, written, and verbal communication skills*Must have a sense of urgency in providing knowledgeable and prompt assistance to customers*Must have strong propensity for detail, accuracy, and confidentiality*Must have excellent mathematical, analytical and problem solving skills *Must be professional and courteous with internal and external customers*Must be able to remain calm under pressure*Working knowledge of Windows and Microsoft Office applications*Must be able to type accurately at 25-30 wpmPrincipal Activities/Objectives:~Specialists receive, assign and process daily mail.~Thoroughly review, follow-up, notate, and respond to customer inquiries in a timely and accurate manner within compliance and investor guidelines.~Ensure adequate phone coverage in the department at all times.~Comply with bank, regulatory and investor requirements regarding all functions of the Customer Relations Department. ~The Specialists reports to the Customer Relations Manager and may be expected to assist other Customer Relations Specialists, management, and/or other departments on a regular basis.~Review, interpret and understand a loan payment history, to explain to a customer or review for issues. ~Review and complete request for customers, including but not limited to PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis.Note:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Benefits InformationFull-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement. For more information, please visit