Location: Fairfax,VA, USA
At GE Appliances, a Haier company, we come together to make good things, for life. As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our peopleand in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
We are seeking a Senior Consumer Service Manager (CSM) to lead a team of approximately 25 major appliance repair technicians dispersed throughout Northern Virginia and Fairfax, VA. This position is a work from home opportunity which requires frequent travel throughout Northern Virginia and Fairfax, VA areas to facilitate technician meetings, safety audits, trainings, and performance management.
Position
Consumer Service Manager (Fairfax, VA)
Location
USA, Fairfax, VA
How You'll Create Possibilities
* Effectively manages, coaches, and develops a dispersed workforce of 28 appliance repair technicians to ensure team objectives and goals are being carried out.
* Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
* Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
* Coach employees on how to handle difficult conversations and complicated situations
* Conduct regularly recurring team meetings with employees
* Utilize effective problem-solving and conflict-resolution skills.
* Responsible for managing profits and losses for assigned areas.
* Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.
What You'll Bring to Our Team
Position Requirements:
* Bachelor's Degree required or seven years of equivalent work experience
* Minimum of seven years of work experience
* Minimum of two years of Supervisory experience of employees
* Experience managing a Profit and Loss center or similar
* Ability to travel up to 50%
* Ability to work out of a home office
* Excellent interpersonal, communication, teamwork, and facilitation skills
* Strong business acumen
* Ability to relocate to the Northern Virginia/ Fairfax, VA area
Preferred Qualifications:
* Experience managing remote workforce
* High level of personal accountability
* Proven track record of getting results and achieving goals
* Basic knowledge of Microsoft Office
* Previous GE Appliances Factory Service or other appliance service experience
* Supervisory experience of managing at least 20 or more employees
* Experience managing approximately $3 million in costs
Working Conditions:
* Work will be performed remotely
* Work may require weekend and/or evening work.
* Occasional travel required
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ...@geappliances.com