Contact Center Agent
: Job Details :

Akkodis is seeking multiple Contact Center Agents for a fully remote job.

Pay Range: $17.20 - $17.20 / hour

Benefits: $5.36 / hour health and welfare benefits (*up to 40 Hours per week only)

Shift: Rotation Shift, timing between 7 AM to 12 AM - 7 Days a week (OT Paid at 1.5x the pay)

What you'll do:

• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into the client's Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Perform additional duties assigned based on the client's level of support to the events like Registration Intake, Helpline, performing outbound calls, and conducting document reviews.
• Attend all scheduled shift meetings to receive event-specific information before beginning the shift.
• Knowledge and experience of Windows-based systems.

Who you are:

• Compassionate and empathetic with a passion for helping others
• A proactive agent for change, possessing high energy and a passion for providing world-class customer service
• Energetic and enthusiastic with a desire to achieve high levels of success
• Able to thrive in a high-energy demanding environment that requires a sense of urgency

Qualifications:

• High school diploma or equivalent
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite-provided internet service will not qualify)
• Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction
• Experience working with fax machines, computer software, and telephone technology
• Outstanding interpersonal skills
• Ability to successfully complete pre-employment screening

If you are interested in this role, then please click APPLY NOW.

Public trust clearance may be required.

This position is covered under Department of Homeland Security regulations and candidates are required to be U.S. Citizens.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance