Are you a Contact Center Associate who is looking to join one of the top companies within the Consumer Banking industries?
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Are you looking to further your career and grow?
Do you have experience in customer service including call Center environment?
If you answered yes to those three questions, then apply today!
Acara Solutions is seeking highly qualified candidates to work On-Site with our Client in Miramar, FL. Interested?
Here's what you'd do:
- Act as a representative of clients and provide exceptional quality service for members.
- Assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services.
- Recognize member needs and promptly respond to each member's request to exceed member expectations.
- Receive member phone calls/faxes/mail and respond to questions, inquiries, and concerns promptly.
- Demonstrate energy and enthusiasm in satisfying member's requests.
- Balance member's requests with client procedures.
- Resolve member problems, obtain information and research records, follow up on details, assess members' needs timely and efficiently, and report the results to the inquiring party.
- Provide creative solutions to members' problems or questions.
- Display consideration to the member with problem resolution and demonstrate a willingness to turn problem calls into opportunities to sustain profitable member relationships.
- Maintain a thorough and current knowledge of client lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes to provide members with current information and appropriately refer loans, mortgages, and deposit accounts.
- Meet established call volume and wait time standards to ensure efficient call handling and quality service delivery.
- Cross-sell and promote client products and services to potential and existing members using inbound members' phone inquiries or outbound calling programs to meet personal sales goals and the established productivity standards for clients.
- Master effectively utilize the computer terminal, online system, and all needed commands, including general ledger fee and transaction codes, to produce error-free work.
- Attendance and punctuality are essential functions of this job.
- Demonstrate concern and respect for others in all interactions and inspire their confidence and trust.
- Demonstrate a professional approach by phone or in person when dealing with internal and external customers to meet established service/technical standards.
- Keep work area clean and uncluttered.
- Dress appropriately for the job function.
- Arrive on time for meetings and other events.
- Work well in a team setting.
- Complete a fair share of the workload and be an influential contributor.
- Propose ideas to overcome obstacles to achieve results.
- Accept responsibility for own actions.
- Maintain, organize, and stock work areas at all times to improve efficiency and project a professional-client image.
- Interact with a limited variety of people inside and outside the organization.
- Communicate with others on matters of moderate difficulty.
- Contact others may involve some details, such as brief information exchanges.
- Deal with situations that are slightly complicated or stressful.
- Provide operational support for other functional areas as needed.
Here's what you'll get:
Pay: $21.00 - $22.00/hr.
Hours: 40hr/week
Length: Temp to Direct
Sound like a good fit?
APPLY TODAY
About Acara Solutions
Acara is a premier provider of recruiting and workforce solutions—we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Here's what you'll need:
- High School Diploma or GED
- Minimum of 6 months experience in customer service including call Center environment.
Here's what sets you apart from other candidates:
- Bilingual - English & Spanish
- Ability to communicate clearly and effectively, both verbally and in writing, while working with customers (internal and external) to ensure complete understanding of the intent and content of the communication.
- Ability to present information clearly and effectively.
- Ability to demonstrate active listening skills.
- Demonstrates the ability to gain agreement or acceptance of proposed solutions to member's questions or concerns.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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