Contact Center - Lead Member Services Representative
: Job Details :

Join our Member Services Team as a Lead Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work!

Considering making an application for this job Check all the details in this job description, and then click on Apply.

As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!

As a Contact Center MSR, your primary responsibility is to provide high quality service to Credit Union members by advising and guiding them in decisions regarding Credit Union products and services such as loans, deposit accounts, on-line banking, and more. You must maximize penetration of all Credit Union products and services in a professional, courteous, and helpful manner.

Responsibilities:

Secure membership by providing over-the-phone assistance and resolving issues and questions in the Contact Center.

Provide assistance to members and resolve member issues regarding accounts.

Research and obtain solutions to member issues, questions, or complaints.

Open accounts for existing and potential new members.

Process wire transfers and other tasks as needed.

Assist members with Member Telephone Service, Live chat, Online banking, debit/credit card issues, and secured messaging.

Accept and process loan applications for members.

Manage assigned loans through the loan pipeline and ensure proper documentation and process.

Meet established loan goals.

Conduct outbound calling for sales purposes and problem follow-up.

Back up other departmental staff as necessary.

Achieve a minimum of Satisfactory rating on internal audits and examinations.

Accomplish the credit union's mission by completing relevant duties as needed when requested by management or other staff members.

Provide quality services at every member interaction.

Cross-sell and provide information to members regarding Credit Union products and services.

Essential Qualifications:

Qualified candidates will have a High School diploma or equivalency certification. 1-2 years of banking/financial services experience required.

Knowledge of financial services, sales, or banking.

Ability to express oneself clearly and articulately both orally and in writing.

Demonstrated skill in customer service and communication.

Ability to exercise tact and responsibility with handling confidential information.

Ability to work with direct supervision of daily activities.

Demonstrates sales ability and achievement of goals.

Intermediate mathematical skills required.

Must be available to work a flexible schedule including Saturday.

Must be dependable.

Contact Center Representatives must be available to work flexible schedules that include Saturdays. Schedules will vary within the normal business hours of 8:00am to 7:00pm. Candidates must indicate their hours of availability on the application.

Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

#J-18808-Ljbffr