Contact Center Specialist II
: Job Details :

Summary* Best in Class Work Environment* 5x Modern Healthcare Best Places to work* America's Greatest Workplaces 2023 - Newsweek* Best Employers for New Grads 2023- Forbes* Greatest Workplace for Women 2023 - Newsweek* Benefits* Robust, fully customizable benefits package including Medical/Vision/Dental and more!* No cost eCare visits* Employer-provided mental health services for employees and eligible family members* Retirement with employer match* Tuition discounts and reimbursement available for continuing your education* Free and convenient parking* CoxHealth Fitness Center and Child Care discounts* Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store* Job Summary* The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).* Job Requirements* Education*

Required: High school diploma or Equivalent* Experience*

Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.* Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience* Skills*

Strong customer services skills that demonstrate empathy, kindness, safety, and compassion* Problem solving skills to analyze and respond to consumer inquires* Ability to work independently and as a member of a team* Possess excellent time management skills* Professional written and verbal communication skills* Proficient in Microsoft Office Programs as well as healthcare related programs* Ability to multi-task, manage call volume and prioritize patient needs* Ability to make timely decisions and provide best possible outcome* Competency in required skills as a Contact Center Specialist I or equivalent skills* Licensure/Certification/Registration