Contact Center Specialists
: Job Details :

Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact for customers, assisting with inquiries, troubleshooting issues, and providing outstanding service. This is an excellent opportunity to start a career in customer service and grow within the company. Training will be onsite for one month and then the position will be fully remote.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Respond to customer inquiries via phone, email, or chat.
• Assist customers with product or service information and troubleshoot issues.
• Maintain accurate and up-to-date records of customer interactions in our database.
• Escalate unresolved issues to the appropriate department or supervisor.
• Provide follow-up communication to ensure customer satisfaction.
• Meet daily/weekly call and service goals.
• Participate in training programs and team meetings to stay updated on company policies and procedures.

Requirements:

• High school diploma or equivalent.
• 1+ years of experience in a customer service or contact center environment
• Excellent communication skills, both verbal and written.
• Ability to handle a high volume of calls and multi-task.
• Strong problem-solving skills and attention to detail.
• Basic computer skills, including experience with Microsoft Office and CRM software.
• Ability to work in a fast-paced, team-oriented environment.
• Previous customer service experience is a plus but not required.
• Flexibility to work different shifts, including weekends and holidays.
• Reliable and coachable attitude.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)