Contact Center Training & Development Specialist
: Job Details :

This role will allow you to engage and challenge new learners to strengthen their skills and abilities to lead them down a road of success. You will have a direct impact on new hires and their ability to successfully transition into their new roles within the organization. Essential duties include the following:Delivers in-person and virtual training to new hire contact center representatives. Develops and updates curriculum and training materials using various types of computer software. Performs training administration and logistical tasks. Provides instruction and mentoring to contact center new hires. Assesses new hire performance and participation and tracks attendance and other metrics. Carries out and assists with special projects. Performs all other duties as assigned. Serious candidates will possess the minimum qualifications: Associates Degree in Training, Business Administration, Human Resources, Education, Communications or related field. Minimum two (2) years of contact c...Training, Development, Specialist, Skills, Administrative, Banking