Contact Representative (Benefits Coordinator)
: Job Details :

SummaryThe Contact Representative position is located in the Business Office of the Cheyenne River Health Center in Eagle Butte, South Dakota. The primary purpose of the position is to function as the Alternative Resource Benefits Coordinator, ensuring the identification of patients who are eligible for alternate resources.This announcement is open until the vacancy is filled. See Additional Information Section for more details.Learn more about this agencyHelpOverview* Accepting applications* Open & closing dates10/22/2024 to 11/27/2024* Salary$44,117 - $70,578 per year* Pay scale & gradeGS 6 - 8* HelpLocation1 vacancy in the following location:* Eagle Butte, SD* Remote jobNo* Telework eligibleNo* Travel RequiredNot required* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleFull-time* ServiceCompetitive* Promotion potential8* Job family (Series)* 0962 Contact Representative* Supervisory statusNo* Security clearanceOther* Drug testNo* Position sensitivity and riskModerate Risk (MR)* Trust determination process* Suitability/Fitness* Financial disclosureNo* Bargaining unit statusYes* Announcement numberIHS-24-GP-12221277-ESEP/MP* Control number762519600HelpThis job is open to* Federal employees - Competitive serviceCurrent or former competitive service federal employees.* Federal employees - Excepted serviceCurrent excepted service federal employees.* Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.* Veterans* Individuals with disabilities* Special authoritiesIndividuals eligible under a special authority not listed above, but defined in the federal hiring regulations.* Peace Corps & AmeriCorps Vista* Native AmericansNative Americans or Alaskan Natives with a tribal affiliation.Clarification from the agencyThe IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.VideosHelpDuties* Acts as an advocate for patients in securing alternative resources such as Medicare, Medicaid, Department of Veterans Affairs, Bureau of Employment Compensation, Third Party Liability, Children's Special Health Services, Aid to Families with dependent children, etc.* Works closely with the Social Security Administration (SSA) on local and regional levels, local County Department of Welfare or Department of Human Resources and Tribal offices to establish eligibility for Medicare, AFDC, and Supplemental Social Security Income (SSI) to establish patient eligibility with these programs.* Works with Patient Registration to collect and record patient demographics. Follows up on all pending claims.* Assists patients with applications for alternate resources, and interpretations of rules and regulations.HelpRequirementsConditions of Employment* Selectee may be subject to a probationary/trial period* ESEP appointees typically serve a two year trial period* U.S. Citizenship is required* Selective Service Registration is required for males born after 12/31/1959* This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.* Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities.* COVID-19 vaccination is required for all selectees prior to entrance on duty.* Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.* You will need to set up direct deposit so we can pay you.* Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.QualificationsTo qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.MINIMUM QUALIFICATIONS:For the GS-06 grade level : Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples of specialized experience at this level include:Assist patients and medical staff in completing forms, verify patient eligibility for benefits, review claims, interpret business office policies and procedures.For the GS-07 grade level: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples of specialized experience at this level include: Apply standardized rules, processes and procedures concerning claims processing; provide information to the public on insurance information; conduct personal or telephone interviews; review records and monitor pending actions.For the GS-08 grade level: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples of specialized experience at this level include: Apply an extensive body of rules and procedures concerning benefits to clarify benefit processes and procedures to patients; search records or guidelines; provide information and benefits of multiple alternate resources and advise patients of nonpayment or approval of claim; advise individuals on all aspects of benefits; compile and write reports applicable to Business Office and Alternate Resource needs.Time In GradeFederal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).You must meet all qualification requirements within 30 days of the closing date of the announcement.EducationThere are no education requirements.Additional informationRe-Advertisement-- This position is being re-advertised to solicit additional applications. Those who already applied for this position do not need to Re-Apply unless you would like to update your application and/or supporting documents; your applications will be re-considered.This announcement is Open Until Filled and will remain open until a sufficient applicant pool is obtained. Applications will be reviewed starting 11/05/2024 and every 10 business days thereafter until filled. Your resume and any documents submitted will be retained for 8 months and may be used at any time during this period. After 8 months, you must reapply to this announcement in order to be considered.Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed.Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.This position is covered by a Bargaining Unit.This position has promotion potential to the GS-08 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and Regulatory/Administrative approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.Read more* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.To determine if you are qualified for this position, a review of your resume and supporting documentation will be made and compared against the qualifications as defined in the qualifications section of this vacancy announcement and your responses to the assessment questions.You will be further evaluated/rated based on the information provided in your resume (your resume must state specific duties that relate to this position) and your responses to the assessment questions to determine your competency in the following.* Customer Service (Clerical/Technical)* Oral Communication* Reasoning* Technical CompetenceYou will receive a numeric rating based on your responses to the assessment questionnaires. If after reviewing your resume and responses to the assessment questions, a determination is made that you have overstated your qualifications and or experience, you may lose consideration.The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance. CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a well qualified rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Workforce Restructuring Career Transition website at: CTAP/ICTAP documentation requirements are listed in the Required Documents section of this announcement.* Veterans, i.e. (VEOA, VRA, and 30% or more disabled) - Career Transition Assistance Program (CTAP) - Interagency Transition Assistance Program (ICTAP) - Schedule A Appointments for the Disabled - here to view vacancy questions: All documents above MUST be received by 11:59 pm (Eastern Standard Time) of the closing date of, 11/27/2024, to be considered.* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.* Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer, supervisor name and telephone number.Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:* Indian Preference Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, Verification of Indian Preference for Employment in the BIA and IHS Only. Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. Refer to BIA-4432 link: When an Indian Preference candidate possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documentation in order to receive preference.* Veterans Preference: If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Application ( along with the appropriate supporting documentation. For additional information regarding Veterans Preference visit: Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: Current or former Federal employee: Include your most recent SF-50 or if Reinstatement eligible include your Career SF-50.* Noncompetitive eligibles: Submit additional documents to prove your eligibility to apply to this vacancy.This announcement is Open Until Filled and will remain open until a sufficient applicant pool is obtained. Applications will be reviewed starting 11/05/2024 and every 10 business days thereafter until filled. Your resume and any documents submitted will be retained for 8 months and may be used at any time during this period. After 8 months, you must reapply to this announcement in order to be considered.You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing date: 11/27/2024If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.* How to ApplyTo apply for this position, you must provide a complete Application Package. See required documents below.* Click 'Apply' to create an account or log in to your existing USAJOBS account.* Follow the prompts to upload your resume and/or supporting documents.* Read all Eligibility questions and respond accordingly. .* Complete the assessment questions.* Verify all required documentation is included in your application package.The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (Joseph Dudley, ...@ihs.gov, and/or 605-###-####.) The decision on granting reasonable accommodation will be on a case-by-case basis.For additional questions please see our Frequently Asked Questions (FAQs) found here: contact informationJoseph DudleyPhone 605-###-#### Email ...@ihs.govAddress Cheyenne River Service Unit24276 166th StreetAirport RoadEagle Butte, SD 57625USLearn more about this agencyNext stepsYou can track the progress of your application package via your USAJobs account. You will receive an acknowledgement from USAJobs that your submission was successful once we have received your on-line occupational questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJobs Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.If all required documentation is not submitted with your application you will lose consideration. It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed are received, legible and accurate. HR will not modify answers submitted by an applicant.HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.~ ~ ~ Indian Health Service is an Equal Opportunity Employer ~ ~ ~* Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestHelpRequired DocumentsResume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer, supervisor name and telephone number.Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:* Indian Preference Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, Verification of Indian Preference for Employment in the BIA and IHS Only. Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. Refer to BIA-4432 link: When an Indian Preference candidate possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documentation in order to receive preference.* Veterans Preference: If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Application ( along with the appropriate supporting documentation. For additional information regarding Veterans Preference visit: Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: Current or former Federal employee: Include your most recent SF-50 or if Reinstatement eligible include your Career SF-50.* Noncompetitive eligibles: Submit additional documents to prove your eligibility to apply to this vacancy.This announcement is Open Until Filled and will remain open until a sufficient applicant pool is obtained. Applications will be reviewed starting 11/05/2024 and every 10 business days thereafter until filled. Your resume and any documents submitted will be retained for 8 months and may be used at any time during this period. After 8 months, you must reapply to this announcement in order to be considered.You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing date: 11/27/2024If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.HelpHow to ApplyTo apply for this position, you must provide a complete Application Package. See required documents below.* Click 'Apply' to create an account or log in to your existing USAJOBS account.* Follow the prompts to upload your resume and/or supporting documents.* Read all Eligibility questions and respond accordingly. .* Complete the assessment questions.* Verify all required documentation is included in your application package.The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (Joseph Dudley, ...@ihs.gov, and/or 605-###-####.) The decision on granting reasonable accommodation will be on a case-by-case basis.For additional questions please see our Frequently Asked Questions (FAQs) found here: moreAgency contact informationJoseph DudleyPhone 605-###-#### Email ...@ihs.govAddress Cheyenne River Service Unit24276 166th StreetAirport RoadEagle Butte, SD 57625USLearn more about this agencyNext stepsYou can track the progress of your application package via your USAJobs account. You will receive an acknowledgement from USAJobs that your submission was successful once we have received your on-line occupational questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJobs Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.If all required documentation is not submitted with your application you will lose consideration. It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed are received, legible and accurate. HR will not modify answers submitted by an applicant.HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.~ ~ ~ Indian Health Service is an Equal Opportunity Employer ~ ~ ~Read moreFair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestPrintShare* Email* Facebook* LinkedIn* TwitterHelpOverview* Accepting applications* Open & closing dates10/22/2024 to 11/27/2024* Salary$44,117 - $70,578 per year* Pay scale & gradeGS 6 - 8* Location1 vacancy in the following location:* Eagle Butte, SD* Remote jobNo* Telework eligibleNo* Travel RequiredNot required* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleFull-time* ServiceCompetitive* Promotion potential8* Job family (Series)* 0962 Contact Representative* Supervisory statusNo* Security clearanceOther* Drug testNo* Position sensitivity and riskModerate Risk (MR)* Trust determination process* Suitability/Fitness* Financial disclosureNo* Bargaining unit statusYes* Announcement numberIHS-24-GP-12221277-ESEP/MP* Control number762519600This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/762519600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.