Content Specialist
: Job Details :

Overview:

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industrys largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience from proposal to commission so they can help better secure the financial futures of their clients.

At iPipeline, youll play a major role in helping us to provide best-in-class, transformative solutions. Were passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

Were proud that weve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture weve built for our nearly 900 employees around the word is exceptional -- and weve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000 indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industrys largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows from quote to commission with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities:

To accurately acquire, post, manage, and review product, form and software information from top insurance carriers into consistent formats that are utilized by customers. Position requires interaction with insurance companies and internal and external customers.

• Keep carrier product, form and software information up-to-date.
• Troubleshoot and provide product, form and software customer support via telephone and email.
• Receive phone calls or emails and apply product and industry knowledge to identify and resolve problems.
• Maintain call-tracking database to document all problems and actions through to resolution; including escalations to 2nd and 3rd level resources.
• Assist in testing of new functionality, enhancements to existing functionality and fixes to issues. Includes documentation of findings.
• Develop knowledge of insurance industry, related business processes and iPipeline software products.
• Act as liaison between end-users and technical staff to communicate issues, problems, and questions.
• Document and escalate customer-identified bug reports and suggestions for product enhancements.
• Create and maintain internal software technical documents.
• Keep abreast of industry and product(s) advances.
• Continually improve knowledge and skills via proactive utilization of professional journals, organizations, workshops, etc.
• Maintain and conduct audits of form and rate information of team members for accuracy measurements.

Qualifications:

• 1 to 2 years experience in Customer Service environment with focus on end-user service.
• Excellent written and verbal communication skills.
• Ambition and a desire to excel.
• Superb organization, prioritization and workflow skills