Location: Ridgefield,NJ, USA
Duration: 12 Months Contract
Job Description:
The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.
Responsibilities
Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.
Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.
Hold recurring review sessions with stakeholders to ensure policies and process are up to date.
Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
Partner with training team to keep training current with updated content.
Ensure compliance with law (e.g., copyright and data protection).
Experience:
Excellent writing and editorial skills
Experience with HTML, including the ability to quickly comprehend its utilization in article structure.
Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
Proven work experience as a Content Writer, including experience working with contract resources.
Extensive experience with MS Office Suite.
Good organizational and time-management skills.
3+ years experience working as a Content Writer.
Skills:
Jira, Confluence, Zendesk & HTML
Education:
Bachelor's degree required.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Saikumar
Email: ...@ustechsolutionsinc.com
Internal Id: 24-14710