Location: Piscataway,NJ, USA
A MIND BUILT FOR EXCELLENCE. A SPIRIT BUILT FOR SERVICE.
The Contents Manager we need is a self-motivated and customer service focused professional with strong organizational skills. If you are efficient, thorough, and enjoy managing a process with several moving parts - you've come to the right place.
As a Contents manager you will take a hands-on approach to leading the Contents/Cleaning team while participating in the restoration of contents subjected to various sources of contamination. You and your team will inspect, inventory, wrap, pack, transport, clean, deodorize, store, and pack back a wide range of contents. At Paul Davis, we help property owners put their lives together after a traumatic event such as a fire or flood.
Responsibilities:
* Foster an environment of collaboration and teamwork
* Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
* Job schedule management and coordination
* Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjuster
* Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
* Re-inspect job sites for quality control
* Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
* Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment
* Manage projects contents/cleaning team
* Supervise pack-outs and inventory/evaluation of items
* Perform production processes following IICRC production guidelines per work order and
Qualifications:
* Dedication to customer service
* Ability to lead others from diverse backgrounds
* Excellent written and verbal communication skills
* IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
* Valid driver's license with a clean record
* Have the ability to work nights/weekends and overtime, if needed
Compensation & Benefits:
* Leadership Development - our company grows from the inside
* Monthly cross-training opportunities to advance your career
* Paid training
* Referral program
* Great culture and team dynamic
* Competitive Salary
* Bonus opportunities based on performance
Please apply if you are driven to be the best you can be while working for a winning team! We look forward to discussing this opportunity with you.
We support and hire Veterans and we are an Equal Opportunity Employer!