Contract Manager, Cruise About the role:We are currently seeking a
Contract Manager to join our Performance Services team. This person will be accountable for customer satisfaction, profitability of Agreement Delivery for assigned contracts, ensuring contract loyalty, contract renewals, and for invoicing and collection of Contract receivables in a timely manner.
Main Responsibilities - Execute the assigned agreement in accordance with the written contract, Wartsila
- procedures and general management practices in a safe and cost-effective way
- Communicate actively with the Customer and ensure timely resolution of issues for
- the Customer
- Lead collaboration with each internal stakeholder involved in delivering the scope of
- the agreement
- Prioritizes actions leading to increased customer satisfaction and profitability
- Financially plan, forecast and monitor financial KPI's for each contract (sales, margin...)
- Complete target setting for own assigned contracts once a year
- Regularly assess the risks on assigned contracts and implement plans to mitigate those
- risks
- Communicate and escalate internally when required for issues/additional risks
- encountered and prepare summary and actions to overcome those
- Optimize assets such as inventories and fixed assets tied to the contract
- Ensure quality of work related to the contract execution.
- Support the agreement sales process via the capture team and ensure accuracy of the
- cost calculation and risk mitigation at key stages of the sales process (Offer Review,
- Contract Review...)
- Ensure that the Customer meets the requirements of the contract (eg fluid quality)
- Create sales leads and upselling opportunities for each assigned installation
- Implement when applicable new ways of working/tools to improve the deliverables of
- the contracts
- Initiate customer's feedback and renewal process towards end part of the agreement
- Development Responsibilities
- Develop understanding and contribute with own organization to creating value for the
- Customer and its business
- Continuously develop understanding for own organization what is required for high
- customer satisfaction and successful renewals
- Use continuous improvement tools to increase profitability and customer satisfaction
- Contribute to development of sales offering and productization of services by regularly
- providing customers' feedback
- Highlight market needs and requirements
Qualifications: - Bachelor's degree in Mechanical engineering, Business Management or relatable field of study. 5 years' experience in the marine industry is required. Previous experience in Contract Management and contract negotiation skills.
- Ability to embrace a fast-moving environment and comfortable with quickly adapting to changing priorities.
- Successful applicants must be authorized to work in USA without sponsorship.
Why UsWärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.