Overview: As a Contract Membership Specialist within our Market Access Team, you will play a crucial role in ensuring the integrity and accuracy of membership data for both internal business partners and external customers. Your responsibilities will include managing contract membership support and maintaining compliance.
Key Responsibilities:
- Membership Life Cycle Management:
- Utilize the Model N Revenue Manager to manage the membership life cycle of Large Organized Customers (LOC), which encompasses new eligibility, maintenance of affiliations, and processing changes such as movements, additions, and deletions.
- Data Management: Ensure data accuracy and compliance through regular monitoring of the Revenue Manager platform and associated boundary systems.
- Process Master Data requests in SAP iShift according to established business rules, especially for Vaccine accounts.
- Issue Resolution: Address and resolve membership inquiries from account management teams, ensuring timely communication and resolution of discrepancies with both internal and external stakeholders.
- Collaboration: Foster a collaborative environment with external customers and internal business partners, working proactively to harmonize membership processes and resolve ongoing issues.
- Compliance Oversight: Responsible for maintaining up-to-date membership files in compliance with audit requirements, and ensure adherence to SOX and Government Pricing Policies and Procedures.
- Documentation and Reporting: Support and comply with all Standard Operating Procedures (SOP) documentation guidelines and auditing processes.
- Access data using reporting tools such as MicroStrategy to deliver analytical insights and support data governance practices.
Qualifications:
- Education: Bachelor's degree required.
Experience:
- Experience with Model N and SAP iShift preferred.
- Previous experience in Contracting, Membership, or Pricing is advantageous.
Skills:
- Strong analytical skills and proficiency in Excel.
- Excellent written and oral communication skills, presenting information effectively and professionally.
- High attention to detail, with a strong sense of accuracy in data management.