Location: Dallas,TX, USA
Description
AWS growth is driving a rapid expansion of its contract operations team and has the need for a detailed, process orientated individual who will support contract onboarding for our private pricing customers. This will include managing multiple defined processes, ensuring data integrity within our systems, and communicating frequently with various teams. The successful candidate must be a strong communicator, be detail oriented, have the ability to manage multiple tasks simultaneously, and thrive in a dynamic, quickly changing environment.
AWS has a strong culture of data-driven decision-making requiring timely, accurate, and actionable intelligence that delivers significant business value. Private pricing contracts help deliver business value by ensuring all custom terms are captured and documented appropriately. This is a wonderful opportunity to help build a process to better service our customers while ensuring all private pricing contracts are operationalized efficiently and accurately.
Key job responsibilities
Own the process of onboarding Support for private pricing customers, including the enablement of AWS Support, facilitating communication between key groups, and implementation of agreements into contract management systems.
Act as a resource for in-house reporting including operational volume forecasts, pipeline summaries, and metric tracking
Utilize system data to draft in-depth custom pricing contracts
Actively participate/drive process and system improvements
Proactively identify and implement data improvements, enhancements, and system customization that meet business requirements
Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
Proactively identify and implement operational improvements, enhancements, and system customization that meet business requirements
Communicate effectively across all related channels to ensure transparency of process
A day in the life
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Basic Qualifications
Bachelors Degree
2+ years of relevant professional experience
1+ years of experience in contract creation/review, very comfortable with contractual verbiage
1+ years Business analysis and functional experience with quantitative, analytical, and organizational skills
Preferred Qualifications
Intermediate Excel skills (Pivot Tables, VLookups)
Experience using Salesforce
Experience supporting sales and/or tech teams
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Experience working with custom private pricing contracts
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Highly organized, have multi-tasking skills, and efficient in ambiguous situations
Strong attention to detail and excellent problem-solving skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,100/year in our lowest geographic market up to $109,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.