Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been retained to identify a Contract IT Tech-Deskside Support to join their team. Title: Contract IT Tech-Deskside Support Location : New York, DC, Dallas, or Boston Key Notes/Company Details:
- Headquartered in both Chicago, IL and London, England.
- Multi-Billion Dollar Business, Employing over 3600 Lawyers
- Culture includes individuals of high standards, providing support and collaboration throughout the business
- Work with a reputable global firm known for its excellence in professional services.
- Temporary position with potential for growth and advancement within the firm.
Responsibilities:
- Provide hardware and software assistance to employees and clients
- Answer questions or resolve computer issues in person, via telephone, and/or electronically
- Install, configure, and support hardware and software setups (desktops, laptops, printers, word processing, electronic mail, mobile devices, operating systems)
- Troubleshoot and repair following technical issues
- Network connectivity issues
- Data restoration
- Hard drive and display failures
- Printer difficulties
- Provide loaner equipment to minimize work disruption
- Set up, support, and maintain inventory on the following
- Laptops
- Desktops
- Monitors
- Firm & personally owned mobile devices
- Create and monitor trouble tickets to document work activity
- Assist in training employees on the appropriate use of the following hardware and software
- Video conference systems
- Telephony and AV systems (Crestron, Teams, Zoom Rooms)
- VPN and remote access
- Smartphones
- Regularly set up meetings in accordance with firm standards
- Video conferences
- Projectors
- Loaner equipment
- Network connections for usage and presentations
Requirements:
- 2 years' experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment
- Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software
- Working knowledge of MS Windows and network communication concepts
- Strong verbal and written skills required to communicate technical information to staff of all levels
- Good organizational skills required to track and resolve a variety of issues in a timely manner
- Detail-oriented and able to work quickly and accurately under tight deadlines
Preferred Requirements:
- ComptTIA A+ or equivalent certificate
- Flexibility to work overtime or irregular hours as needed
- Experience working in a law firm or professional services environment
- Experience providing technical support to C-Suite/executive-level professionals
Education:
- High school diploma or GED