As an Event Technologist at Meetings & Incentives Worldwide, you will play a crucial role in the design, implementation, and execution of technology solutions for our clients. This position reports to the Manager of Event Technology and will consult with clients both internal and external on how event technology solutions can best achieve program goals and provide guidance on event technology design & best practices. The ideal candidate will have knowledge of a multitude of event technology solutions (registration, mobile apps, badges on demand, appointment scheduling, attendee communications, event analytics, attendance tracking, virtual event platforms, audience response systems, gamification, etc.).What you will do here:
- Always provide excellent customer service.
- Collaborate with internal team members, subject matter experts, and external clients.
- Follow all client mandated standard operating procedures as required.
- Expertise in gathering and documenting technical requirements.
- Client consultation and internal leadership on best practices and timelines.
- Perform general application tasks throughout the program life cycle.
- Lead presentations and/or client-facing calls.
- Support other tasks as requested.
- Provide mentorship and training to others.
- Integrate payment processing and other APIs
- Program invoicing and close out, as requested
- Perform quality control of all aspects of the build including content review for grammar/spelling errors.
- Understanding and following internal processes and procedures.
- Travel onsite to support events. Onsite services would include, but are not limited to:
- Support of hardware and software to manage on demand badge printing and attendance tracking.
- Shipping/receiving of equipment.
- Support of mobile applications, updates, push notifications and attendee support.
- Other duties as assigned including assisting the onsite operations team with non-technical tasks.
- Follow Information Privacy and Security SOPs to protect client's information at all times.
Technology Management
- Create event technology experiences that are easy for attendees to navigate and engage.
- Ability to scope a project and recommend event technology solution stacks that provide the best use of technology throughout the program lifecycle.
- Estimate, develop and maintain technical build timelines.
- Educate internal and external stake holders on the event technologies that M&IW offers.
- Ability to build and maintain reports, dashboards, and portals, as requested
- Provide leadership, consultation and advise on best practices and initiatives to enhance attendee engagement and participation using technologies
- Manage the build of all attendee communications such as event invitations, reminders, travel letters, communication emails, surveys, and virtual event announcements.
- Thorough understanding and extensive experience on full Event Management Systems and to consult clients on best technical solutions for:
- Complex multi-participant-type meetings
- Meetings with multiple activity options
- Exhibitor and speaker/session management build and workflow
- VIP meetings, activities/excursions, & etc.
- Expertise of the full suite of products from leading industry technologies such as Cvent, SpotMe, Swoogo and RainFocus.
- Ability to develop mobile event apps in technologies listed above., as requested
- Possess an understanding of Android and iOS user interfaces and ecosystems to aid in the downloading, installation, content display and use of mobile applications
Communication Skills
- Client Communication
- Communication with the client must be clear, concise, and professional
- Peer Communication
- Communication with peers must be based on mutual respect
- Sharing best practices and efficiencies to improve overall team performance
- Vendor Communication
- Communication with vendors must be professional
What we expect: Details of these areas are shared during interviews and monthly reviews:
- Cultural Excellence
- Role Level Function
- Emotional Intelligence
What you will bring:
- College degree or equivalent experience
- 5-7 years of experience, meeting industry required for Sr. Event Technologist
- Knowledge of HTML, CSS and basic graphic design skills
- Proficient in MS Office - Word, Excel, Outlook, and PowerPoint
- Experience with database management programs (various)
- Proven leadership skills
- Ability to travel (approximately 20-40%)
- Experience with Photoshop & Illustrator
- Experience with video editing software
What we provide:
- Competitive salary
- Health, Dental, Vision and Life Insurance options
- 401K plan
- Paid holidays
- Accrued personal time off for vacation and sick leave
- Laptop, additional monitor, and mobile phone
- Global Giveback program for volunteer service
- Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee
Who we are:M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-###-####www.meetings-incentives.comM&IW associates located throughout the US, UK, Latin America and Asia Pacific Region.