Company Description Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job DescriptionJob Summary The Contract Manager is a forward-thinking team player who is responsible for developing and managing a portfolio of service contracts. In collaboration with the service team, the contract manager is responsible for the successful execution of various service contracts including but not limited to customer relationship management, project delivery, contract obligations, internal and external KPI's, and profitability. Key Characteristics (Highlight characteristics required to succeed in the role)
- Written and verbal Communication skills
- Attention to Detail
- In Depth knowledge of Contract law and principles
- Critical Thinking
Duties & Responsibilities
- Customer relationship: As support to primary Customer contacts in sales & service, establish and maintain an adequate Customer relationship and Customer satisfaction, while focusing on Contractual commitments and compliance. Administers the current contracts and support Sales & Service representatives in retaining existing business and securing renewal and new business
- Owns the proper execution of the contract in line with the contractual agreements, while respecting time and financial constraints.
- Identify risks and opportunities; define and implement action plans to continuously mitigate risks, improve performance (EHS, profitability, operations...) and seize opportunities.
- Supports the service team in manpower requirements, performance tracking tools and new opportunities startups
- Regular Reportings. Owns regular internal and customer reportings through dashboards and meetings. Involves service team, sales rep and any support needed to provide a clear vision of contracts status and action plans progress.
- Lead the resolution of client complaints and issues throughout a project. Investigate and report issues in the CTS Tracking tool. Facilitate client issue resolution through communication with fellow team members, engineering, process & control groups
Knowledge, Skills & Abilities (List out required and preferred skills as applicable)
- Contract Law and legal principles
- RIsk management principles
- Project management methodologies
- Contract drafting and review
- Problem solving
- Strategic planning
- Document management
- Professional Judgment
- Ethical principles
QualificationsEducation & ExperienceRequired:
- Bachelor's Degree (Chemistry, Chemical Engineering, Electrical Engineering, Mechanical Engineering, IE or Environmental Engineering) with a minimum of 3 years of water treatment experience. Master of Business Administration a plus
- Min of 5 years experience with Contract management, prefer 10 years or more.
- Min of 5 years of supervisory / leadership experience
- Min of 2 years working in or adjacent to field-based service operation
Preferred (if applicable):
- Strong customer relationship skills to build customer loyalty.
- Excellent customer focus, clear thinker, and detail-oriented
- Knowledge and proven ability in the contract management of short- and long-term service agreements in an industrial environment.
- Experience in industrial service contracts fulfillment, ideally in the petrochemical or similar sector
- Ability to read, understand, and plan according to contract deliverables.
- Contract risk analysis and risk mitigation experience.
- Strong administrative, time-management, and organizational skill
- Comfortable and competent with financial and costing disciplines
- High order aptitude for written communications
- Analytics' natural attention to detail.
- Negotiation with vendors (suppliers and subcontractors) and with Customers.
- Sound knowledge of relevant conditions of contract, including subcontracting and purchasing
- Experience in the management of Operation teams
- Experience in Water and Wastewater treatment
- Experience and knowledge of water treatment technologies; UF, RO, EDR, EDI, pumps, motors, FDA, filtration, and chemical feed systems
- Legal background and contract experience is preferred
Additional InformationWorking Conditions
- Office Environment
- Hybrid/Remote
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.