Location: Southfield,MI, USA
Hotel:
Southfield WestinConvention and Events Services ManagerFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellenceProfile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Director of Events (DOE). If there is no Director of Events, then Director, Sales & Marketing (DOSM).
Primary Purpose:
As the Conference and Event Manager, your primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimize revenues, and uncover up-sell opportunities while positively impacting our guests, fellow associates, and local communities.
Work Performed:
The Conference and Event Manager (CEM) will be tasked with the following duties, responsibilities, and assignments:
Qualifications:
Required Prior Experience:
Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.
Preferred Prior Experience:
Prior experience with the Group, and/or Local Social Event market segments
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Preferred Licenses/ Certification:
Certified Meeting Professional (CMP)
Required Technology:
Proficient in Microsoft Office
Preferred Technology:
Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables, particularly in detailing.
Banquet Event Orders (BEOs)
Travel:
Less than 20% travel requirement
Must possess a valid driver's license and reliable transportation and the ability to be available at off property meetings and
events with minimal notice.
Physical:
Up to 8+ hours sitting at a desk and computer work
Other:
Excellent written and oral communication skills.
Competencies:
(38) ORGANIZATIONAL AGILITY
Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
(37) NEGOTIATING
Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
(15) CUSTOMER FOCUS
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate ‘Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.Notice of candidate Privacy Rights: