Coordinated Care Assistant, CARE (Animal Care)
: Job Details :

Summary:

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

If you are passionate about delivering high-quality care for animals who have been victims of cruelty and neglect, and you thrive in a fast-paced, team environment, the position of Coordinated Care Assistant (CCA) at the Canine Annex for Recovery and Enrichment may be for you.

The Canine Annex for Recovery and Enrichment recovers and rehabilitates animals admitted through NYPD and ASPCA's Humane Law Enforcement (HLE) and Community Engagement (CE) programs. This facility is dedicated to recovering and rehabilitating dogs who have suffered physical and emotional trauma and delivers medical and behavioral interventions to prepare them for adoption or return to the owner when appropriate.

CCAs support the behavioral and medical recovery and rehabilitation of animals in the CARE by providing medical treatments and behavioral enrichment and interventions, including during all animal care activities. CCAs interact with animals during their recovery to detect potential problems or changes in their medical or behavioral progress and communicate those effectively to clinical professionals, administer medications, provide daily care, engage in behavioral enrichment activities, and document/maintain records of all activities. One of the most critical functions of this role is serving as a member of a team of medical, behavior, and sheltering personnel, all dedicated to working together to provide holistic care for all our animals.

Responsibilities:

Responsibilities include but are not limited to:

Behavior 50%:

• Engage in behavioral and emotional enrichment activities, following enrichment program protocols. Recommend animal-specific changes to regimen, including frequency, duration, or type.
• Assist in behavioral health evaluations, assessments, trainings, and other animal interventions.
• Exercise and socialize animals and manage playgroups, under the direction and guidance of the ARC and CARE Behavior team. Abide by existing dog-walking programs and observe and report reactions with environmental events or human/animal interactions, and/or problems/changes in urination or defecation. Encourage healthy behaviors and interactions throughout, and reward animals appropriately.
• Feed animals, provide clean water, and ensure a clean environment while interacting with animals to encourage and promote healthy behaviors, and detecting, logging, and reporting to the medical and behavior teams any irregularities or changes in animal nutrition, hydration, or behaviors (including responses to your interactions). Observing animals during these interactions is vital to recognizing medical and behavioral changes/abnormalities early, maximizing the efficacy of potential treatments.
• Monitor the comfort of shelter animals, looking for any signs of distress, anxiety, or physical ailments, and ensure that their physical environment is not resulting in discomfort (e.g., appropriate bedding, space, adverse neighboring animals, including by maintaining the cleanliness of both animal enclosures and other workspaces that facilitate the arrival of new animals).
• Always provide safe and smooth fear-free handling of animals.
• Monitor animal holding areas for appropriate music and/or auditory stimulation and report observations.

Medical 30%:

• Ensure the welfare of animals in our care by attending to their physical and emotional health and comfort, following all ASPCA protocols.
• Read and follow all kennel signage and treatment sheets regarding animal treatment and care.
• Under the guidance of the CARE medical team, administer medication and medical treatments in a low-stress manner, following all medication administration protocols.
• Recognize potential medical issues and communicate effectively with medical teams so that they can quickly and effectively attend to animals.
• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques.

Team Support 20%:

• Send timely medical and behavior observation reports and actively engage with the team to implement interventions.
• Work in partnership with other teams (Medical, Behavior, and across departments) to continually develop knowledge, and support continuity of care for the animals.
• Collaborate with other CCAs, and attend and actively participate in daily CCA rounds, to support the continuity of care for the animals.
• Integrate volunteers into daily care, providing guidance and coaching as needed; demonstrate respect and gratitude for volunteer support.
• Transport animals, using low-stress animal handling techniques and following applicable organizational policies and protocols, between ASPCA facilities and to partner agencies.
• Attend and participate in team meetings and training classes as scheduled.
• Deploy locally or nationally as part of an ASPCA response once per year.

Exemplifies the ASPCA's Core Values:

• Has Commitment and dedication to improving the lives of animals.
• Demonstrates Ownership and feels responsible for outcomes.
• Believes in Team - that we are stronger together.
• Seeks to Elevate others and reimagine what is possible.
• Focuses on Impact, specifically making change for animals.

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands, or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The starting pay rate for this role is $23.00.

For more information on our Benefit offerings, click here.

Qualifications:

• Ability to maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols.
• Ability to walk, bend, stand, and reach constantly during a minimum 8-hour day.
• Ability to lift 50 lbs.
• Ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed.
• Able to safely walk and handle dogs 100 lbs or over, up and down stairs.
• Always treats people and animals with care and respect; must be a compassionate caregiver for animals and have a genuine interest in working with others.
• Basic computer skills, including Microsoft Office.
• Communicate clearly, written and verbal problem solver who works well under pressure.
• Dependable and ability to demonstrate regular and reliable attendance.
• Excellent organizational skills.
• Team player and willingness to adjust schedule if operations require.

Language:

English (Required)

Education and Work Experience:

• High School Diploma (Required).
• Fear Free Shelter certification is required within 60 days of hire.
• Previous experience in the detection of common medical ailments, and the stress-free administration of topical and orally administered medications.
• Previous experience with sheltering software systems and record keeping, including medical records, preferred.
• Previous experience working in a behavior training facility or in a shelter and/or veterinary setting with compromised animals.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations, or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:

The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain, and suffering.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.

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