Contra Costa County Homeless Program's mission is to ensure an integrated system of care, from prevention through intervention, for homeless individuals and families within our community. In line with our mission, Contra Costa County's Coordinated Entry system serves to streamline access to housing and services while addressing barriers that prevent people from getting and staying housed.The Program Specialist for the Coordinated Entry System (CES) will be a key member in supporting the CES Program Manager of the Contra Costa Homeless Program in the implementation and on-going administration, development, and continuous improvement of Contra Costa's coordinated entry system. The Program Specialist is responsible for supporting care coordination of CE providers in Contra Costa, acting as the role of ombudsman for CE complaints and grievances, meeting facilitation and general CE support. Salary: $30.29 - $37.63 HourlyESSENTIAL FUNCTIONS Care Coordination of CE Providers
- Function as a liaison internally with the CES Program Manager and other program managers involved in CE as well as CE providers in Contra Costa.
- Support the CES Program Manager in identifying performance goals for CE and work with program staff and CE providers to ensure that all internal and external performance goals are being met.
- Facilitate or co-facilitate regularly scheduled Housing Assessment and Placement (HAP) case conferences as units become available to review and place prioritized clients, assign new individuals to housing navigators, review and monitor progress of cases already assigned.
- Support CES Program Manager in maintaining the centralized housing placement list.
- Respond to community requests for information and facilitate trainings/ presentations as needed.
Ombudsman for CE
- Field incoming grievances from the community regarding CE programs and services.
- Monitor and investigate complaints and grievances and unusual occurrence data to identify patterns reflecting system failures and recommends resolutions to CES Program Manager.
- Meet with CE providers on an annual basis to determine successes as well as room for improvement within the CES; report back to the CES Program Manager with feedback.
CE Administrative Support
- Support the CES Program Manager in the implementation and on-going administration, development, and continuous improvement of Contra Costa's coordinated entry system.
- Participates as a member of various committees and/or community groups that serve the homeless.
- Support the CES Program Manager in creating and publishing CES progress reports and program-level reports as needed.
- Support the CES Program Manager in preparing and submitting monthly, quarterly and semi-annual, and/or annual program service reports (includes Federal, State, and local funding sources).
- All other duties as assigned.
JOB QUALIFICATIONS
- Ability to gather and analyze data, prepare reports and recommendations for the resolution of systems issues.
- Prepare accurate and concise reports.
- Exercise good judgment and discretion in handling confidential matters.
- Deal tactfully, diplomatically and objectively with consumers, providers, government and elected officials, and general public.
- Excellent interpersonal skills with a strong ability to handle competing priorities, dealing tactfully, diplomatically and objectively with internal staff as well as external stakeholders.
- Good communication skills both verbal and written.
- Ability to work with diverse populations.
- Ability to be supportive and provide guidance in a non-judgmental manner.
- Knowledge of grievance procedures and basic statistical techniques.
- Must pass a criminal background and fingerprint check.
- Must possess a valid California driver's license due to driving County vehicle.
EDUCATION/EXPERIENCEEducation:Possession of a Master's degree from an accredited college or university with a major in Social Work, Public Health, Public Administration, Counseling, or a closely related field.Experience: Minimum of two years of full-time experience or its equivalent providing direct service delivery in housing, and/or homeless services and a minimum of 1 year of full-time experience or its equivalent coordinating and developing housing/homeless services in an administrative capacity. Substitution:Possession of a Bachelor's degree from an accredited college or university with a major in a Social and Behavioral Science (Psychology, Social Welfare, Sociology, etc.) , a minimum of three years' full-time experience or its equivalent providing direct service delivery in homeless services and two years of full-time experience or its equivalent coordinating and developing housing/homeless services in an administrative capacity.Substitution for the required academic major:Either one (1) year of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program, or possession of a Master's degree in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance, or Law or a closely related field may be substituted for the academic major.Desired Qualifications:
- Knowledge of the Coordinated Entry System.
- Experience working in Contra Costa County and knowledge of social service providers.
- Experience working specifically with individuals in programs that address the basic mental health, physical health, educational, cultural and developmental needs of the homeless in a diverse and multi-cultural environment.
- Excellent communication skills, particularly in areas of public speaking and writing.
PHYSICAL DEMANDS:StandFrequentlyWalkOccasionallySitFrequentlyHandling / FingeringFrequentlyReach OutwardOccasionallyReach Above ShoulderOccasionally Climb, Crawl, Kneel, Bend OccasionallyLift / CarryOccasionally - Up to 50 lbsPush/PullOccasionally - Up to 50 lbsSeeConstantlyTaste/ SmellNot ApplicableNot ApplicableNot required for essential functionsOccasionally(0 - 2 hrs/day)Frequently(2 - 5 hrs/day)Constantly(5+ hrs/day)WORK ENVIRONMENTGeneral Office Setting, Indoors Temperature ControlledHeluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)