Coordination Specialist
: Job Details :

Call Center Representative

Bilingual

Full Time Flexible Schedules Available

7:00 am – 3:00 pm & 3:00 pm -10:00 pm Saturday through Sunday

Brooklyn

Preferred Home Care of New York, a fully licensed Home Care Agency serving the NY Metropolitan area is seeking bi-lingual Call Center -Coordination Specialistfor our Brooklyn Corporate Office.

We recognize and reward excellence…

The chosen candidates will enjoy excellent medical benefits, a pleasant working environment and the opportunity for growth within this fast-growing company.

A Call Center Representative performs a wide range of clerical functions specifically related to areas such as reception, answering telephones, distributing messages, and assisting the various departments within the agency.

REQUIREMENTS:

• Bilingual
• Prior call center experience
• Experience responding to a high call volume in real-time
• Exceptional customer service skills
• Ability to define problems and tasks, collect data and establish facts, take action and facilitate resolve
• Ability to perform various computer functions for information concerning patient and aide scheduling and coordination

QUALIFICATIONS:

• High school graduate; some college credit preferred
• Experience in customer service, reception, or other work-related experience, preferably within the health care services industry
• Proficient in Microsoft Office Suite
• HHA Exchange experience a BIG PLUS
• Investigative ability, highly organized, self-motivated, takes initiative, excellent written and verbal communication and analytical critical thinking skills