Position Title: Community & Volunteer Coordinator - Bailey's Shelter Supervisor: Director of Community Engagement General Description: The Community and Volunteer Coordinator manages the volunteer program and coordinates community engagement onsite at the Bailey's Shelter and Supportive Housing and related programs. This includes recruiting, training, and directly managing volunteers, as well as providing support and resources to staff who supervise volunteers. This position coordinates and schedules volunteers for ongoing commitments and one-time volunteer events throughout the year. The Community and Volunteer Coordinator is part of the New Hope Housing Community Engagement Team and coordinates their work with the Director of Community Engagement. They will also assist the Development Team in special fundraising events and community outreach. The Community and Volunteer Coordinator will be based out of BSSH and will need to coordinate their work across multiple teams to be effective in their role, including case management, front desk, and operations staff. This position may require flexibility for some weekend and evening hours. Position Responsibilities: Volunteer Management
- Recruit, train, and schedule volunteers for ongoing programs
- Manage orientation, screening, and placement for new volunteers
- Write volunteer descriptions for existing and new volunteer and internship opportunities
- Utilize volunteer database for tracking hours and schedules
- In partnership with shelter kitchen staff, develop monthly meal calendar to ensure that there are no gaps in meal coverage
- Promote volunteer retention through effective communication, recognition events, and evaluation
- Work collaboratively with shelter director and operations team to plan one-time special projects
- Create new volunteer opportunities based on shelter needs
- Support activities for Region II hypothermia prevention program and life skills activities for the shelter
- Coordinate traveling church schedules for Region II Hypothermia Program
- Report on volunteer activities for monthly government contracts
Donation Management
- Coordinate donation drives for special needs, especially during holidays, based on input from shelter staff
- Communicate with community members that are interested in making in-kind donations via e-mail and phone
- Fill requests for in-kind donations and move-in kits for shelter guests submitted by case managers and housing locators
- Keep donations organized and easily accessible
Outreach & Events
- Conduct outreach with community, faith-based, and business groups to recruit potential volunteers, funding partners, and advocates
- Coordinate bimonthly meetings of the BSSH Advisory Council in conjunction with Shelter Director
- Compose monthly e-mail for shelter supporters
- Assist Development Team in annual fundraising events
- Other duties as assigned or necessary
Preferred qualifications:
- Flexible schedule to include night and weekend work
- Previous experience managing a volunteer program and databases
- Previous experience in a shelter environment
- Proficiency in Microsoft Office
- Valid driver's license with a driving record that satisfies insurance requirements and reliable transportation
- 4-year degree (relevant work experience can be substituted for degree)
- Bilingual (Spanish speaker preferred)
The ideal applicants will have the following characteristics:
- Excellent written and verbal communication skills
- Comfort with public speaking
- Ability to manage diverse groups
- Ability to set and maintain boundaries and expectations with coworkers, volunteers, and shelter guests
- Adept at managing up
- Effective time management skills in a fast-paced environment
- Ability to prioritize competing priorities and make sound judgements
EOE/ADA that values diversity. New Hope Housing is proud to be an EOE/ADA employer that values diversity.