Job Title: CRM Coordinator JOB PURPOSE: The CRM Coordinator will be responsible for supporting the CRM department's mission with emphasis on the gifting program. The individual will partner closely with collaborators from Retail Communications, Training,E-commerce, CSC, Merchandising, IT, Events, PR, and the Central CRM team. TASKS AND RESPONSIBILITIES: GIFTS
- Work with Central CRM, and the Latin America team, to order gifts according to celebration and needs
- Build and manage client nomination process for local celebration gifts
- Supervise all orders, invoices and shipments
- Build communication materials related to gifting project for stores and corporate partners
- Connect with retail and corporate partners on gift updates and actions to complete
- Establish timeline and supervise all actions for all moments related to gifting
- Partner with the CSC team to coordinate gifting for ecommerce clients
- Liaise with the warehouse team to provide directions for timely distribution of gifts
- Handle all applications related to facilitating gifts
- Partner with the Logistics team to ensure gift shipments are on track and needed paperwork for importation is secured
- Connect with vendors when needed to place orders and track shipments
OTHER SUPPORT
- Support the management of department's full program by running and updating the calendar
- Help and maintain department's budget by using systems and tracker and approving invoices
- Assist with support documents during annual budget planning
- Support with reporting as necessary and requested
- Support CRM departments mission by assisting in clienteling initiatives and developing materials as needed
},{ title : Job responsibilities , content : SKILLS AND COMPETENCIES:
- Strong organizational skills with ability to follow-through tasks and prioritize (able to handle multiple tasks simultaneously and meet deadlines)
- Proactively lead projects
- Excellent attention to detail
- Outstanding communication skills, verbal and written (strong interpersonal skills)
- Ability to complete tasks in a timely manner
- Ability to demonstrate patience
REQUIREMENTS:
- Bachelor's Degree in Business, Marketing, or related field
- 2-3 years of experience in a relevant position in CRM/Marketing/Ecommerce
- Experience crafting support materials used in presentations
- Experience working with client data, understanding KPIs
- Knowledge of current standard processes in the industry
- Experience is luxury retail a plus
Experience with Salesforce, SQL, Adobe, Google Analytics a plus },{ title : Additional information , content : The selected candidate will be offered a salary within the range of $70,000 - $78,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate's relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more. ADDITIONAL INFORMATION Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering metiers d'art . Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility. Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.