Coordinator Front Office
: Job Details :

OverviewExpected pay for this position is $18.80 - $22.12/hourActual pay will be determined by experience, skills and internal equityPOSITION SUMMARY: The Front Office Coordinator is responsible for daily front office activities and workflow of a physician office practice. They champion Mission Partner engagement and exceptional customer service through their interactions with their team, patients, families and their support systems. They are committed to providing a patient-first experience and their accountability helps create an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person.Escalates patient concerns as needed to provide prompt resolution. Schedules and staffs FOA team members, monitors reports, patient complaints and escalates concerns to leadership. They lead by example and demonstrate accountability for ensuring safe, high quality patient care, enhancing the patient and family experience, and providing effective leadership that contributes to OSF Mission, Vision and Values.QualificationsREQUIRED QUALIFICATIONS:* Education: High school diploma or GED Experience* 2 years of previous customer service experience* Knowledge of Microsoft officePREFERRED QUALIFICATIONS:Experience:* Supervisory experience* Medical office experience* Epic Electronic Medical RecordOther skills/knowledge:* Knowledge of common medical coding and billingOSF HealthCare is an Equal Opportunity Employer.