DEPARTMENT OVERVIEW: The Game Events & Services Team supports both the Premium Sales and Group Sales teams to execute premium packages and group hospitality by facilitating payments, ticket distribution, food-and-beverage orders, gameday itineraries, and general game day details. We ensure client satisfaction by hosting these reservations at every Red Sox game, Red Sox Destinations trip, special event, and concert at Fenway Park.
POSITION OVERVIEW: This position is responsible for helping handle the servicing for the Premium Sales, Group Sales and Special Events Departments. This includes serving as the main point of contact to clients as well as hosting clients for various experiences including games, concerts, and special ticketed events here at Fenway Park. RESPONSIBILITIES:
- Manage the servicing for suites, packages, events for game day and special events - including but not limited to site visits, invoices, payments, itineraries, order forms, ticket distribution, and beyond
- Host various packages on game days with full and part-time staff for the Premium Sales, Group Sales, Special Events Departments and beyond to nurture and develop relationships with clients
- Serve as the primary point of contact leading up to the event.
- Ability to professionally communicate via phone calls, emails, and virtual meetings
- Work with outside vendors (Aramark, '47 Brand, Live Nation, etc.) as well as other departments at Fenway to help brainstorm and implement ideas for successful client experiences
- Perform various office functions as necessary (maintenance of gift inventory, department mailings, software enhancements, and game day supplies)
- Attend various networking events to further promote the Premium and Group Sales brand
- Ability to travel occasionally to host off-site Red Sox Experiences
CHARACTERISTICS/QUALIFICATIONS:
- Bachelor's degree required; concentration in communications, marketing or sports-related field preferred
- Two or more years of customer/client service experience in a corporate setting
- Event experience a plus
- Excellent written, verbal and telephone communication skills
- Superior customer service experience, preferably in the sports or entertainment industry
- Self-motivated team player and willing to work long hours, weekends, holidays and nights as needed
- Outstanding knowledge of Microsoft Office
- Proficiency with CRM, Salesforce, ProVenue, Adobe, and Canva is a plus
- Working knowledge of Fenway Park, Boston Red Sox, and MLB Ballpark App a plus
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We're committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. Too often, job seekers don't apply to positions because they don't meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we've been looking for. Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.