Location: East Syracuse,NY, USA
Overview: With over 150 years of experience,and headquartered in Southern CA,?CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.?CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.WHY JOIN USWe understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:Competitive pay Medical, Dental, Vision and Prescription coveragePaid vacation and holidays401(K)matchLife insurance, AD&D and long-term disabilityTuition reimbursementOpportunities availablenationwideEmployee discountson vehicles, hotels, theme parks, select cell phone bills and so much morePet InsuranceLegal Plan, and ID Theft Protection Responsibilities: Prioritize calls (incoming and backlog).Assign and dispatch technicians.Work with Service Managers to address open calls.Respond to inquiries.Create and distribute required reporting.Maintain proactive communication with customers regarding missed SLAs.On a daily basis, review all incomplete calls.Maintain entry and verify nightly “on call” crew.Work with Service Managers to ensure preventative maintenance is completed on schedule.Understand the geography of the market and understand the technicians. Qualifications: High school diploma/GEDAt least 2 years of dispatching experienceHVAC/R experience preferred, but not required Join Us: Today, there are 26 different companies that make up the CoolSys family of brands.Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with usonFacebookand Twitter. Coolsysis an EEO/AA Employer. ?All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristicsare encouraged to apply.? Pre-employment background screening (criminal andMVR for driving positions) anddrug testing are?required?for all positions.Coolsyswill consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.