Job DescriptionTao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Mental Health Support and Services
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
We are seeking an organized and dynamic Membership + Events Coordinator to join our team. The ideal candidate will have a passion for hospitality, supporting the membership + events teams on all administrative needs. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Become a Peoplevine expert and manage all necessary Peoplevine tasks, bringing in necessary departments as needed to keep Peoplevine running smoothly.
- Develop and furnish reports for ownership/management reflecting membership figures (intakes, attrition, budgeting, etc.) and other data points.
- Stay on top of all member payments, following up with members to collect updated information, etc.
- Respond to members via phone, email and through Peoplevine in an expeditious, professional, and high-touch manner.
- Provide support to applicants that have questions on the application form and facilitate the process for as many submissions as possible.
- Manage event sign-ups for member programming (complimentary and ticketed) and liaise with membership and food & beverage teams to ensure transparency around RSVPs and staffing needs.
- Absorb any ad hoc projects delegated by the Head of Member Relations and/or ownership
- Support execution of event concepts tailored to our members' interests, including culinary experiences, mixology classes, live music performances, themed parties, and more.
- Support end-to-end production of events, ensuring all events are delivered to the highest standards.
- Support management in the coordination of all logistical aspects of events, including venue setup, equipment rental, staffing, and compliance with health and safety regulations.
- Ensure supportive presence for the duration of all member events.
- Enthusiasm for providing highest caliber customer service to members and prospective members. Professional manners via telephone, in writing and in person.
- Exceptional organizational and project management skills. Excellent interpersonal and communication skills.
- Innovative thinker with a keen eye for detail and a passion for creating memorable experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Proactive, resourceful, and able to thrive in a fast-paced environment. Strong problem-solving skills and a positive attitude.
- Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
- Minimum of 2 years of experience in hospitality and/or event management, preferably within a luxury hospitality or membership club environment.
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
- 21+ years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULEThe work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Ability to work under pressure and meet deadlines
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- Excellent written and verbal communication skills required
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 25 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner