Coordinator, Order Service
: Job Details :

Coordinator, Order ServiceLOCATION:Hanover / Pennsylvania (US-PA), United States BRAND:Sheppard REQUISITION ID:7295 JOB GRADE:11 ON-SITE/REMOTE:On-siteFounded in 1937, R.H. Sheppard Co. Inc. has a rich history of innovative design and American manufacturing excellence. Headquartered in Hanover, Pa., our dedicated team of over 700 employees supply components for the trucking and transportation industry worldwide. We are a wholly-owned subsidiary of Bendix Commercial Vehicle Systems LLC and a proud member of Knorr-Bremse.Whatever your career path - whether it's product innovation through engineering, working directly with our customers, manufacturing quality products or supporting our business in some other way, Sheppard - a Bendix CVS Company - delivers. Visit us online at www.rhsheppard.com/careersJOB DESCRIPTION:Position Summary:The primary responsibility of this position is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve issues. Incumbent is responsible for servicing existing accounts as well as new target opportunities while working under moderate supervision.Essential Duties:Process EDI schedules and changes as neededRespond to customer expedite reports, and open order reports on a regular basisPrepare quotations as neededProcess and prepare all purchase orders and changes as needed.Work closely with Order Service Manager to develop and implement target account specific objectives, strategies, and action plansMaintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenMonitor customer satisfaction and communicate this information to managementReview orders to determine product types and quantities required to meet demandResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting billsCompare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goodsOther duties as assignedQualifications:PC Skills, i.e. Excel, Word and PowerPointSelf-motivated and self-disciplinedAnalytical and problem solving skillsAbility to work well under pressureCommunication and presentation skillsAbility to stand, stoop, bend, walk, reach frequently throughout the workdayValid driver's licenseKnowledge of MFG production and company productsAbility to travel very minimalRequired Experience:H.S. Diploma or equivalentTwo years experience working in a Order Services departmentWorking Conditions/Physical Requirements:General office, shop and machine tool noise, dirt, grease, heat and fumes from the operation of machines and equipment infrequently. Normal working position is sitting, standing and walking through out the plant, reaching with hands and arms, climbing stairs infrequently, talk, hear. Occasionally will lift and or move up to 25 lbs during company visits.What does Sheppard have to offer you?Work/life balance that includes Paid Vacation & Holiday Paid Time Off401k Plan with Company matchingRetirement Savings PlanEducational Assistance Program (Tuition Reimbursement)Wellness Program and incentivesOn-site Health Clinic/HealthcareHealth and Welfare Insurance Benefits that start on your 1st day of employment:Company-Paid Benefits:Basic Life InsuranceBasic Accidental Death and Dismemberment (AD&D) InsuranceShort Term DisabilityBusiness Travel Accident InsuranceEmployee Assistance Program (EAP)Voluntary Employee-Paid Benefits:Medical and Prescription insuranceDental insuranceVision insuranceSupplemental Life Insurance PlansSupplemental AD&D insurance for Employee and FamilyLong Term DisabilityAccident PlanCritical Illness PlanHospital Indemnity PlanLegalIdentity Theft and Fraud ProtectionR.H. Sheppard Co. Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.#LI-AT1#LI-Hybrid