Salary: $50,000.00 - $55,000.00 Annually Location : 2600 South First Street Temple, TX Job Type: Full-Time (Staff) Job Number: 00363 Division: Student and Enrollment Services Department: Financial Aid Opening Date: 10/03/2024 Closing Date: Continuous FLSA: Exempt Salary Grade: Professional Work Schedule: 8:00 AM to 6:00 PM Monday through Thursday with an hour lunch break. 8:00 AM to 12:00 PM on Friday. Summer:7:30 AM to 6:00 PM Monday through Thursday with a half-hour lunch breakThis position requires evening work during registration and recruiting, and providing virtual services on the weekend.This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours. Position Summary & Essential Duties The following duties and responsibilities, Knowledge, Skills and Abilities (KSA's), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties and responsibilities, KSA's, and physical requirements required of this position since changes to the position may occur at any time or additional requirements may be added over the course of time. SUMMARY: Under general supervision of the Associate Vice President of Student Services and Enrollment Management the incumbent will Manage the operations of Veteran Services, including the development and oversight of all major programs and is Temple College's designated School Certifying Official by the U.S. Veterans Administration (VA), certifying all Veteran student's enrollment and benefits. The incumbent must be proficient in archival, retrieval, reporting, and dissemination of student and College information. The incumbent must be familiar with laws and regulations regarding student information, including FERPA. This position is responsible for varied duties relating to career, financial and academic advising, student contact, student registration, and/or data coordination. Qualifications (Required and Preferred)MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS): A Bachelor's Degree and two (2) years of directly related work experience, or an Associate's Degree with four (4) years of directly related work experience. PREFERRED: Knowledge of Colleague software and student planning CERTIFICATION OR LICENSES: None Job Duties and Responsibilities
- Coordinate, train and facilitate the functions of the VSC's staff
- Be responsible for the development and enhancement of services for Veterans, service members, their dependents and survivors
- Oversee the development and implementation of Military-Veteran friendly policies and procedures
- Be responsible for certifying student class registrations for VA benefits
- Serve as institution point of contact and processor of Hazlewood benefits
- Supervise, train, develop and evaluate all VSC employees ensuring compliance with VA guidelines
- Ensure successful VA audits
- Manage and monitor the daily operations of Veteran Services; develop and implement policies and procedures for student Veterans and engagement with other departments
- Analyze and interpret new/pending legislation and information from the Veterans Administration pertaining to Veterans Educational Benefits
- Establish and implement short and long-range organizational goals, objectives, strategic plans, policies and operating procedures
- Provide advocacy and assistance in support of student issues and challenges
- Direct, develop and coordinate strategies and programs to assist with the enrollment, retention, graduation and employment of Veterans, service members, dependents and survivors
- Develop awareness programs and workshops to educate faculty and staff on Veteran issues as they relate to higher education
- Coordinate internal and external resources for student Veterans
- Provide excellent customer service to Veterans and active duty through consistent and effective outreach via multiple channels in an effort to encourage communication, retention, and degree completion
- Annually reconcile the Temple College catalog and programs with the VA system to ensure program participation compliance. Investigate and ensure that requested programs of study are evaluated and researched prior to certification
- Liaise with campus offices and departments as needed to assist Veteran students, such as admissions, academic advising, financial aid, cashier, Workforce and Continuing Education and bookstore
- Serve as an overall Veterans Affairs advisor outside of education to include providing resources to Veterans on exclusive VA job opportunities or providing contact information to organizations that assist with disability compensation related to service member injuries
- Works in partnership with local Veterans Affairs support systems such as the Texas Veterans Commission to provide Veterans with things such as food, clothing, housing, or transportation as needed.
- Provide general information to staff and the public regarding Veteran matters and community relations.
- Cross train with Student Enrollment Services departments. Communicate regularly with Directors of Admissions and Records, Financial Aid and Enrollment Advising regarding student issues.
- Collaborate in the activities connected with New Student Orientation and Student Life and Activities.
- Maintain confidentiality based upon FERPA requirements.
- Attend conferences to remain current and gain more knowledge on Veterans issues.
- Assist with resolving complaints and provide options for students.
- Perform job-related or other duties as assigned.
SOCIAL CONSTRUCTS REQUIRED OF POSITION:
- Demonstrate knowledge of veteran affairs/services
- Demonstrate excellent organizational, interpersonal, written and oral communication skills.
- Ability to present information effectively to senior level campus management, public groups, and/or boards of directors.
- Display empathy and positive regard for others in written, verbal and non-verbal communications.
- Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
- Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
- Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
- Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
- Dress appropriately for a workplace with frequent customer service interaction and community outreach.
- Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.
- As a Temple College Employee, actively engage in the Temple College mission of creating a culture of caring by providing excellent customer service to all internal and external customers and embracing the core values of Temple College: Excellence, Integrity, Community, and Respect.
Knowledge Skills and Abilities & Physical DemandsKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: KNOWLEDGE:
- Knowledge of budgeting
- Knowledge of management principles and practices
- Knowledge of administrative and clerical procedures such as managing files and documents, word processing, and other office procedures and terms.
- Knowledge of Temple College admission policies, procedures, eligibility requirements, and academic scheduling.
- Knowledge of Temple College and Department of Education guidelines.
SKILLS:
- Strong interpersonal and communication skills. to express information to others effectively
- Customer service and orientation skills, continuously finding ways to provide assistance to others.
ABILITIES:
- Ability to make administrative/procedural decisions and judgments.
- Ability to exercise good judgment in appraising difficult situations and in making appropriate referrals among and between campus instructional and student services leadership
- Ability to effectively communicate and interact with city, school and College personnel and officials.
- Ability to develop and deliver presentations.
- Ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to foster a productive, cooperative, and non-competitive work environment. Ability to actively listen and understand what clients are communicating. Ability to manage a team of support staff.
PHYSICAL EFFORT: Light physical activity is required with occasional lifting of objects up to 15 pounds. WORKING CONDITIONS: Work is normally performed in a well-lighted, heated and/or air-conditioned indoor setting with adequate ventilation. WORK SCHEDULE: Generally: 8:00 AM to 6:00 PM Monday through Thursday with an hour lunch break. 8:00 AM to 12:00 PM on Friday. Summer: 7:30 AM to 6:00 PM Monday through Thursday with a half-hour lunch break This position requires evening work during registration and recruiting, and providing virtual services on the weekend. This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours. HOURS PER WEEK: 40 TRS/ORP: TRS only SUPERVISORY DUTIES: Veteran Work Study students REPORTS TO: Director of Financial Aid TEMPLE COLLEGE BENEFITS To enhance the employment opportunity you may be seeking, Temple College offers a competitive array of benefit options to select from, some of which are fully paid for by the college. Listed below is a summary of benefits currently offered for full-time employees. Part-time employees are eligible for specific benefits on a pro-rated basis. MEDICAL AND OPTIONAL INSURANCE COVERAGE BENEFIT OPTIONS The Medical and optional insurance coverage benefit options listed below are offered through Temple College by the Employees Retirement System (ERS) of Texas. Please visit ERS at for further information.
- MEDICAL: Eligible full-time employees can choose from the following medical programs which begin the first day of the month following the 60th day of employment:
- HealthSelect of Texas Blue Cross Blue Shield (PPO)
- Consumer Directed HealthSelect Blue Cross Blue Shield (HSA)
Medical plans include prescription coverage. Employee medical coverage monthly premiums are fully paid for by the college and the college pays for one-half (1/2) of the cost of dependent care coverage monthly premiums.
Dental (PPO and HMO), Vision, Optional Term Life Insurance, Voluntary Accidental Death and Dismemberment, Dependent Term Life Insurance, Short-term and Long-term Disability, Texa$aver (457 plan), TexFlex-Health and Dependent Care Reimbursement. Optional benefits are employee paid but are offered at very competitive rates. ANNUAL AND SICK LEAVE ACCRUALS
Regular, full-time twelve (12) month faculty and staff accrue Annual Leave as follows:
- Years of Service: 0 through 5
- Accrual Rate (Maximum Accrual Hours per Month) = 8
- Accrual Rate (Maximum Accrual Hours per Year) = 96
Years of Service: 6 through 10 - Accrual Rate (Maximum Accrual Hours per Month) =10
- Accrual Rate (Maximum Accrual Hours per Year) =120
Years of Service: 10 plus years - Accrual Rate (Maximum Accrual Hours per Month) =12
- Accrual Rate (Maximum Accrual Hours per Year) =144
Annual leave may be accrued up to a limit of 240 hours with special provisions allowing for annual accruals above that limit. Faculty with contracts less than 12 months do not accrue Annual Leave but are provided with 20 hours of personal time per fiscal year.
Faculty and Administrative Staff: Accruals of 8 hours per month. Sick Leave may be accrued up to a limit of 1040 total hours. Faculty with contracts less than 12 months will receive accruals during the summer semester if they instruct during that time. ADDITIONAL INFORMATION
- HOLIDAYS:Recognized college holidays, in addition to Annual and Sick leave accruals, include Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Day, Spring Break, Good Friday, Memorial Day and Independence Day.
- PAYROLL: Employees are paid by direct deposit through the last working day of the month. Actual deposits are paid on the last working business day of the month. All benefit deductions are taken at that time.
- RETIREMENT: Temple College is one of the few community colleges in the state of Texas to be permitted Federal Social Security deductions. Temple College is a Section 218 employer.
All regular employees are mandated by the Texas State Legislature to enroll in either the Teacher Retirement System (TRS) or the Optional Retirement Program (ORP) however, ORP participation is based upon position. All faculty members are eligible to participate in either TRS or ORP. A list of ORP providers is available. Please visit TRS at for further information.
- Contribution:
- Member: Teacher Retirement System (TRS) = 8.0% of annual salary
- Employer: Teacher Retirement System (TRS) = 7.75% of member's annual salary
Contribution: - Member: Optional Retirement Program (ORP) = 6.65 % of annual salary
- Employer: Optional Retirement Program (ORP) = 6.6% of annual salary
Tax Sheltered Annuities (TSAs) also known as Tax Deferred Annuities (TDAs) are available to all employees who are eligible to participate in the TRS/ORP retirement program and who wish to participate in this program. This participation is voluntary and contributions are made from the employee's salary. A list of providers is available.
- MISCELLANEOUS LEAVE: Family and Medical Leave (FMLA), Jury Duty, Bereavement, Deteriorating weather, and Military training.
- WORKERS COMPENSATION: If an employee is injured on the job, Temple College, through its Worker Compensation Program, pays all authorized hospital, nursing, and physician's fees. Additional benefits may be available.
- HOURS OF OPERATION:
- Regular Schedule:
- Monday - Thursday: 8:00 a.m. - 6:00 p.m.
- Friday: 8:00 a.m. - 12:00 p.m.
- Summer Schedule:
- Monday - Thursday: 7:30 a.m. - 6:00 p.m.