Location: Detroit,MI, USA
GENERAL SUMMARY:
The Corporate Accounts Representative develops and maintains value-added relationships between Henry Ford Health and area employers, assuring benefit to both parties. This dynamic liaison role will positively impact the image, reputation, market share and commercial revenue of the health system and stimulate community pride and economic growth.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Provide front-line contact with area employers to create and manage relationships. Initiate, schedule and complete required number of contacts with area employers and civic leaders.
Demonstrate exceptional customer service skills to accurately anticipate and assess needs of employer customers; serve as voice of the employer customer with appropriate segments of the Health System, assist in crafting solutions.
Research, create and distribute materials for employers and employees to demonstrate Henry Ford Health value.
Promote health management by serving as champion of the Henry Ford Clinically Integrated Network.
Discover, monitor, and resolve issues to remove possible employer/employee roadblocks to use Henry Ford Health.
Coordinate and assist with events.
Represent the Health System at various business and community functions.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's Degree in Business Administration, Marketing, Communications, or a related field
CERTIFICATIONS/LICENSURES REQUIRED:
Valid Michigan driver's license and reliable transportation
PREFERRED QUALIFICATIONS:
+ Prior sales experience in a service industry
+ Familiarity with regional employer market is desirable, namely within the health care industry
+ Knowledge of Managed Care, hospital operations, health insurance, or closely related products
+ Previous experience in teams, team-building or participative decision-making is considered a plus.
+ Sound computer and website knowledge, proficient with Microsoft applications and contact management software.
+ Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFH's Customer Service Policy
+ Must practice the customer skills as provided through on-going training and in-services.
Additional Information
+ Organization: Corporate Services
+ Department: HF CIN
+ Shift: Day Job
+ Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.